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What is ServCraft?

ServCraft is a cloud-oriented platform created to streamline the management of jobs and field services within the installation, repair, and maintenance industries. This software integrates various functionalities such as handling customer inquiries, generating quotations, scheduling tasks, managing job tickets, providing technician updates, overseeing inventory, and processing invoicing into a singular, user-friendly interface for both office and field staff. Users have the ability to produce quotes and invoices, allocate tasks to technicians, and employ forms, checklists, and images on job cards, while also obtaining customer approvals and noting additional work through a mobile application that can function offline before syncing data later on. The system includes capabilities for job costing, monitoring stock levels in vehicles and locations, providing customer portals, offering online payment solutions, and seamlessly integrating with accounting software like Sage One, Xero, and QuickBooks Online. Additionally, teams can effectively manage workflows and user permissions through both the web application and mobile interfaces. ServCraft serves a diverse range of trades, including plumbing, electrical, security, solar energy, HVAC, and various other installation and maintenance sectors, thus ensuring that numerous industries can leverage its extensive features. By centralizing numerous operational tasks, ServCraft not only boosts efficiency but also fosters better communication among different teams, leading to enhanced service delivery and customer satisfaction. Furthermore, its adaptability and comprehensive toolset make it an indispensable resource for businesses striving to optimize their field service operations.

What is FieldEdge?

FieldEdge empowers field service companies with a comprehensive software suite built to simplify operations, increase job completion rates, and improve profitability from day one. The platform brings office teams and technicians together through streamlined scheduling, dispatching, invoicing, and communication tools. Owners can monitor job performance, revenue trends, technician efficiency, and marketing effectiveness through a real-time dashboard. FieldEdge Mobile ensures technicians stay productive in the field by enabling onsite invoicing, payment collection, equipment tracking, and appointment booking. Automated billing, QuickBooks syncing, and flat-rate pricing tools reduce administrative burden while improving financial accuracy. Service agreement management becomes easier and more cost-efficient with automated reminders and simplified renewals. The platform also supports better customer experiences with fast communication, detailed job histories, and instant document access. With reporting tools that show ROI, profit margins, and lead conversion performance, business owners can make smarter decisions faster. FieldEdge’s marketing and sales tools ensure contractors can grow without relying on guesswork or manual outreach. Designed for HVAC technicians, electricians, plumbers, locksmiths, and appliance repair companies, FieldEdge helps service businesses operate like high-performing teams instead of juggling disconnected tools.

Media

Media

Integrations Supported

QuickBooks Online
Xero

Integrations Supported

QuickBooks Online
Asset Integrity Hub (AIH)
NationBuilder
Nearby Now
Nexa
QuickBooks Online Advanced
Sage Intacct
Scout AI
Twilio
pulseM

API Availability

API Availability

Pricing Information

R349/user/month
The Standard plan costs R349 per user per month, excluding VAT, for up to 20 users. Custom pricing is available for larger teams. A 14-day free trial is available.
Free Trial Offered?

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

ServCraft Africa

Date Founded

2016

Company Location

South Africa

Company Website

www.servcraft.co.za

Company Facts

Organization Name

Xplor

Date Founded

2009

Company Location

United States

Company Website

fieldedge.com

Categories and Features

Categories and Features

Appliance Repair

Not specified

Electrical Contractor

Billing & Invoicing
Commercial / Industrial
Contract Management
Customer Database
Electronic Signature
Mobile Access
Quotes / Estimates
Scheduling
Time Tracking
Work Order Management

Field Service Management

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

Home Services

Not specified

HVAC

Billing & Invoicing
Customer Database
Dispatch Management
Inventory Control
Job Management
Maintenance Scheduling
Mobile Access
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Technician Management
Work Order Management

Locksmith

Billing & Invoicing
Dispatch Management
GPS Tracking
Inventory Management
Mobile Access
Payment Processing
Scheduling
Work Order Management

Plumbing

Billing & Invoicing
Customer Database
Dispatch Management
Inventory Control
Job Management
Mobile Access
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Technician Management
Work Order Management

Service Dispatch

Billing & Invoicing
Call Center Management
Contract Management
Customer Database
Inventory Control
Job Management
Job Tracking
Mobile Access
Routing
Scheduling
Service History Tracking
Technician Management
Work Order Management

Tradesman Job Management

Contract Management
Customer Database
Dispatch Management
For Electricians
For Field Service Businesses
For HVAC
For Plumbers
Invoicing
Job Tracking
Payments
Quoting
Reporting
Scheduling
Time Tracking

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