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What is Service Master?

Presenting an efficient and accessible service management platform that adeptly manages customers, leads, estimates, work orders, inventory, and accounts. Specifically designed for businesses focused on service, Service Master emerges as the premier solution for those requiring a detailed and all-encompassing management tool, ensuring effortless navigation and advanced features that meet the needs of even the most intricate service providers. The best part is that it is entirely free of charge! With no concealed costs, you can have it operational in merely five minutes, equipping your business with a formidable management resource. Service Master aims to eradicate the tedious manual paperwork commonly associated with service-oriented companies. It enables you to monitor everything from the first customer contact to the completion of invoicing and payment collection, while also seamlessly integrating with your accounting software to improve your service delivery efficiency. Furthermore, this makes Service Master not only a helpful tool but also a vital ally in optimizing your operational processes. By prioritizing user experience and functionality, it empowers your team to focus on what truly matters—providing exceptional service to your clients.

What is HelpMaster?

Our solutions enable your team to enhance business operations, leading to better service delivery both within your organization and to your external clients. HelpMaster is the perfect solution for small businesses seeking a dependable method to log, monitor, and address everyday issues, featuring essential tools while also providing advanced capabilities for future expansion. For larger organizations looking to harmonize their dynamic support services with ITIL® and other service management frameworks, HelpMaster stands out as a comprehensive and meticulously designed resource that supports integration with ITIL incident management, ITIL Problem Management, Change Management, Knowledge Management, and more. By leveraging the strengths of your support team in conjunction with our software, you can achieve substantial benefits arising from enhanced customer service and efficient IT service management practices. With appropriate tools in hand, your organization can not only survive but also flourish in the face of the industry's ever-evolving challenges, ensuring long-term success and adaptability. This approach fosters an environment where innovation can thrive, ultimately driving sustainable growth.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

$59.00/one-time
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Service Master Software

Company Website

www.servicemastersoftware.com

Company Facts

Organization Name

PRD HelpMaster

Date Founded

1997

Company Location

Australia

Company Website

www.helpmasterpro.com

Categories and Features

Work Order

Contract Management
Customer Database
Dispatch Management
Inventory Control
Job Management
Preventive Maintenance
Quotes / Estimates
Recurring Appointments
Routing
Scheduling
Task Management

Categories and Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

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