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What is Service Order Manager?

The platform provides comprehensive mobile capabilities across a variety of devices including iPhone, iPad, BlackBerry, Windows Mobile, and Android, empowering businesses to achieve greater efficiency and profitability through detailed service agreements, usage analytics, subcontractor management, equipment tracking, serialization, customized reporting, and optimized purchasing and sales order processes, among other functionalities. It also incorporates robust scheduling, work orders, and dispatch solutions specifically tailored for HVAC, plumbing, electrical, and other service-focused sectors, effectively facilitating visit scheduling, quotations, invoicing, billing, and team collaboration. aimInsight Consulting Inc. is proud to be recognized as a Technisoft Registered Business Partner, which allows them to sell, implement, and support the entire range of applications found in the Technisoft Service Manager suite. With a history spanning over 25 years, the Technisoft Service Manager has established itself as an indispensable maintenance solution that has reliably served the equipment maintenance and service sectors, continually evolving to meet the changing demands of its users. This impressive array of features, combined with dedicated support, makes it an essential tool for businesses looking to improve operational efficiency and enhance service delivery, ultimately positioning them for long-term success in their respective industries.

What is Davisware GlobalEdge?

Optimize your operational efficiency, boost your bottom line, and drive rapid growth with GlobalEdge, the premier enterprise resource planning (ERP) solution tailored for the field service sector, including industries such as commercial food equipment maintenance, HVAC, and petroleum services. Leveraging a cohesive platform allows for enhanced customer management and service delivery through all-inclusive functionalities like service agreement tracking, scheduling, billing, purchasing, and accounting, conveniently housed in one location. The system's flexible and customizable views grant dispatchers and different departments the ability to manage job-related information, various job categories, or daily, weekly, or monthly schedules effectively. From a centralized interface, users can seamlessly coordinate recurring services with a single work order and promptly delegate tasks across the organization, ensuring that field technicians receive up-to-date information in real-time. With GlobalEdge, you not only refine your operational processes but also elevate the quality of service offered to your customers, fostering stronger relationships and satisfaction. This comprehensive approach will undoubtedly position your business for long-term success and innovation in a competitive market.

Media

Media

Integrations Supported

Integrations Supported

Longview Tax
Microsoft 365
QuickBooks Online

API Availability

API Availability

Pricing Information

$40.00/month/user
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac

Supported Platforms

Windows

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

aimINSIGHT Solutions

Date Founded

1988

Company Location

United States

Company Website

www.serviceordermanager.com

Company Facts

Organization Name

Davisware

Date Founded

1988

Company Location

United States

Company Website

www.davisware.com/field-service-management-software-globaledge/

Categories and Features

Field Service Management

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Scheduling
Service History Tracking
Time Clock
Work Order Management

Order Management

Back Order Management
Catalog Management
Inventory Management
Order Entry
Order Fulfillment
Order Tracking
Recurring Orders
Returns Management
Shipping Management
Special Order Management

Categories and Features

Equipment Maintenance

Customer Database
Dispatch Management
Equipment Tracking
Inventory Control
Job Management
Maintenance Scheduling
Warranty Tracking
Work Order Management

Field Service Management

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

HVAC

Billing & Invoicing
Customer Database
Dispatch Management
Inventory Control
Job Management
Maintenance Scheduling
Mobile Access
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Technician Management
Work Order Management

Oil and Gas

Not specified

Service Dispatch

Billing & Invoicing
Call Center Management
Customer Database
Inventory Control
Job Management
Job Tracking
Scheduling
Service History Tracking
Work Order Management

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