ManageEngine ServiceDesk Plus
5.0 out of 5 starsRatings and Reviews 3 Ratings
Ratings and Reviews 0 Ratings
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What is ManageEngine ServiceDesk Plus?
ServiceDesk Plus Cloud stands out as a premier online service desk software, designed for ease of use and powered by ManageEngine, the IT segment of Zoho. This SaaS solution enables organizations to deliver exceptional support services to their customers. With over 100,000 IT service desks globally leveraging this cloud-based ticketing platform, it streamlines the process of tracking and managing IT tickets, facilitating faster issue resolution and enhancing user satisfaction. Featuring ready-to-use ITIL workflows, the software allows for comprehensive management of the entire lifecycle associated with IT issues, problems, and projects. Users can establish support SLAs, define escalation procedures, and maintain compliance with organizational standards. Additionally, it automates the distribution, categorization, and classification of tickets, adhering to pre-established business rules. Timely notifications and alerts can be configured to promote prompt ticket resolution. By empowering users with greater control and minimizing the need for in-person visits, the platform includes a service catalog and self-service portal, enabling users to create and track their own tickets while also searching for potential solutions. This user-centric approach not only optimizes service delivery but also fosters an environment of self-sufficiency.
What is BCS (Business Coordination Software)?
BCS (Business Coordination Software) is a comprehensive ERP solution for service providers, built on a powerful project management core. It enables organizations to plan, execute, control, and invoice projects while seamlessly integrating all related business processes into one central platform.
At the heart of BCS is its project management foundation: all relevant data—such as time, services, resources, and costs—is captured directly within the project context. This creates full transparency across all project phases and allows you to monitor progress, budgets, and utilization in real time. Based on this consistent data foundation, you can generate reliable forecasts, perform plan–actual comparisons, and identify deviations at an early stage. Project managers, teams, and controllers all benefit from up-to-date, connected information that supports efficient collaboration and well-founded decision-making.
Building on this core, BCS extends into a fully integrated ERP system that connects key business functions such as resource management, CRM, quotation and invoicing, as well as controlling. This ensures end-to-end processes without media disruptions and enables a holistic view of your business operations. Whether you manage small projects, large programs, internal initiatives, or customer projects, BCS scales flexibly to your requirements.
The software’s modular structure allows you to tailor the system precisely to your needs. You can activate only the functionalities you require and expand them as your organization evolves. Customizable workflows and reporting capabilities further ensure that BCS adapts to your specific processes rather than the other way around.
BCS supports modern service delivery models and can be operated as a SaaS solution hosted in Germany or deployed on-premises within your own IT infrastructure. This flexibility allows you to choose the operating model that best fits your organizational and regulatory requirements.
Integrations Supported
Microsoft 365
Blink
Chronicle SOAR
EvidentHarbour
ICR Evolution
Mail360
ManageEngine Applications Manager
ManageEngine EventLog Analyzer
ManageEngine Firewall Analyzer
ManageEngine Mobile Device Manager Plus
API Availability
API Availability
Pricing Information
$120.00/year/user
Free Version
Free Trial Offered?
Pricing Information
$20/user
Further details on request.
Free Trial Offered?
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
ManageEngine
Company Location
India
Company Website
www.manageengine.com/products/service-desk/
Company Facts
Organization Name
Projektron GmbH
Date Founded
2001
Company Location
Germany
Company Website
www.projektron.de/en
Categories and Features
AI Service Management (AISM)
Not specified
AI-Powered ITSM Tools
Not specified
Asset Tracking
Activity Tracking
Audit Trails
Barcoding / RFID
Depreciation Tracking
Disposal Tracking
Inventory Management
Service History
Contract Management
Buy Side (Suppliers)
Completion Tracking
Full Text Search
Government Contracts
Sell Side (Customers)
Help Desk
Automated Routing
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Interaction Tracking
Multi-Channel Communication
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Incident Management
Ticket Management
Issue Tracking
Assignment Management
Dashboard
Issue Auditing
Issue Scheduling
Project Management
Recurring Issues
Task Management
IT Asset Management
Contract/License Management
Cost Tracking
Depreciation Management
Inventory Management
Supplier Management
IT Service
Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management
ITSM
Availability Management
Change Management
Configuration Management
Contract/License Management
Incident Management
Problem Management
Self Service Portal
Project Management
Gantt Charts
Milestone Tracking
Portfolio Management
Resource Management
Time & Expense Tracking
Service Desk
CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal
Service Request Management
Not specified
SLA Management
Not specified
Categories and Features
Business Process Management
Access Controls / Permissions
Alerts / Notifications
Business Process Automation
Collaboration
Process Mapping
Process Modeling & Design
Visual Workflow Management
Help Desk
Alerts / Escalation
Document Storage
Email Integration
IT Asset Management
Incident Management
Knowledge Base
Known Issue Management
Service Level Agreement (SLA) Management
Ticket Management
Issue Tracking
Assignment Management
Dashboard
Knowledge Base
Project Management
Task Management
IT Asset Management
Asset Tracking
Contract/License Management
IT Service Management
Inventory Management
Maintenance Management
Supplier Management
Project Management
Agile Methodologies
Budget Management
Client Portal
Collaboration Tools
Cost-to-Completion Tracking
Customizable Templates
Gantt Charts
Idea Management
Kanban Board
Milestone Tracking
Portfolio Management
Resource Management
Time & Expense Tracking
Traditional Methodologies
Risk Management
Dashboard
IT Risk Management
Internal Controls Management
Legal Risk Management
Mobile Access
Operational Risk Management
Reputation Risk Management
Response Management
Risk Assessment