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Ratings and Reviews 0 Ratings
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ActiveBatch Workload AutomationActiveBatch, developed by Redwood, serves as a comprehensive workload automation platform that effectively integrates and automates operations across essential systems such as Informatica, SAP, Oracle, and Microsoft. With features like a low-code Super REST API adapter, an intuitive drag-and-drop workflow designer, and over 100 pre-built job steps and connectors, it is suitable for on-premises, cloud, or hybrid environments. Users can easily oversee their processes and gain insights through real-time monitoring and tailored alerts sent via email or SMS, ensuring that service level agreements (SLAs) are consistently met. The platform offers exceptional scalability through Managed Smart Queues, which optimize resource allocation for high-volume workloads while minimizing overall process completion times. ActiveBatch is certified with ISO 27001 and SOC 2, Type II, employs encrypted connections, and is subject to regular evaluations by third-party testers. Additionally, users enjoy the advantages of continuous updates alongside dedicated support from our Customer Success team, who provide 24/7 assistance and on-demand training, thereby facilitating their journey to success and operational excellence. With such robust features and support, ActiveBatch significantly empowers organizations to enhance their automation capabilities.
What is ManageEngine ServiceDesk Plus?
ServiceDesk Plus Cloud stands out as a premier online service desk software, designed for ease of use and powered by ManageEngine, the IT segment of Zoho. This SaaS solution enables organizations to deliver exceptional support services to their customers. With over 100,000 IT service desks globally leveraging this cloud-based ticketing platform, it streamlines the process of tracking and managing IT tickets, facilitating faster issue resolution and enhancing user satisfaction. Featuring ready-to-use ITIL workflows, the software allows for comprehensive management of the entire lifecycle associated with IT issues, problems, and projects. Users can establish support SLAs, define escalation procedures, and maintain compliance with organizational standards. Additionally, it automates the distribution, categorization, and classification of tickets, adhering to pre-established business rules. Timely notifications and alerts can be configured to promote prompt ticket resolution. By empowering users with greater control and minimizing the need for in-person visits, the platform includes a service catalog and self-service portal, enabling users to create and track their own tickets while also searching for potential solutions. This user-centric approach not only optimizes service delivery but also fosters an environment of self-sufficiency.
What is ScreenMeet?
ScreenMeet provides a comprehensive range of secure, web-based tools for remote assistance and screen sharing, aimed at improving customer service and IT support. Its features include remote desktop access, live audio and video support, co-browsing, and asynchronous screen recording, enabling agents to provide seamless assistance to both customers and employees. Additionally, it seamlessly integrates with leading ITSM, CRM, and contact center platforms such as ServiceNow, Salesforce, and Microsoft Dynamics 365, ensuring a cohesive support experience. Tailored for large enterprises, ScreenMeet prioritizes security, scalability, and flexibility, making it an excellent choice for businesses looking to enhance support efficiency and boost customer satisfaction. By leveraging these tools, organizations can create a more connected and responsive service environment.
Integrations Supported
Azure Marketplace
Bizzy
Chronicle SOAR
Genesys Cloud CX
Mail360
ManageEngine EventLog Analyzer
ManageEngine OpManager Plus
Microsoft 365
Microsoft Outlook
Quickwork
Integrations Supported
Azure Marketplace
Bizzy
Chronicle SOAR
Genesys Cloud CX
Mail360
ManageEngine EventLog Analyzer
ManageEngine OpManager Plus
Microsoft 365
Microsoft Outlook
Quickwork
API Availability
Has API
API Availability
Has API
Pricing Information
$120.00/year/user
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
ManageEngine
Company Location
India
Company Website
www.manageengine.com/products/service-desk/
Company Facts
Organization Name
ScreenMeet
Date Founded
2014
Company Location
United States
Company Website
screenmeet.com
Categories and Features
Asset Tracking
Activity Tracking
Audit Trails
Barcoding / RFID
Checkout / Check-In
Depreciation Tracking
Disposal Tracking
Inventory Management
Location Tracking
QR Codes
Reservations
Service History
Contract Management
Buy Side (Suppliers)
Completion Tracking
Compliance Tracking
Contract Lifecycle Management
Electronic Signature
Full Text Search
Government Contracts
Pre-built Templates
Sell Side (Customers)
Specialty Contracts
Version Control
Workflow Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Incident Management
Audit Trail
Corrective Actions (CAPA)
Disaster Recovery
IT Incident Management
Incident Reporting
OSHA Compliance
Root-Cause Diagnosis
Safety Management
Task Management
Ticket Management
Issue Tracking
Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management
IT Asset Management
Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management
IT Service
Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
Project Management
Agile Methodologies
Budget Management
Client Portal
Collaboration Tools
Cost-to-Completion Tracking
Customizable Templates
Gantt Charts
Idea Management
Kanban Board
Milestone Tracking
Portfolio Management
Resource Management
Time & Expense Tracking
Traditional Methodologies
Service Desk
CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal
Categories and Features
Customer Service
Transforming Customer Support with Screen Sharing and Cobrowsing for Websites and Mobile Applications: ScreenMeet is redefining the way businesses interact with customers, bringing the personal touch of face-to-face communication to digital support. With an effortless integration of video conferencing, screen sharing, and cobrowsing features, ScreenMeet enhances customer service capabilities, leading to higher First Call Resolution rates, improved Customer Satisfaction (CSAT), and elevated Net Promoter Scores (NPS) across various sectors. Operate within your current agent workspace securely—view and annotate your customer’s screen, conceal sensitive data, and take remote control of devices as necessary, all while ensuring complete data security and privacy. Quickly engage with customers via their preferred communication channels, leading to faster resolutions and an uplift in overall satisfaction. ScreenMeet is seamlessly embedded within leading CRM and CSM platforms, allowing for instant session initiation and automatic logging of session data within your existing systems.
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Help Desk
Real-Time IT Issue Diagnosis and Resolution: ScreenMeet's suite of integrated tools empowers your IT Help Desk to effectively manage hybrid work settings, providing seamless support for employees whether they are on-site or working remotely. This solution serves as a natural extension of your current IT Service Delivery Platform, fostering improved interaction between staff and support agents. With the powerful combination of video conferencing, screen sharing, and remote desktop features offered by ScreenMeet, you can quickly diagnose and resolve both hardware and software problems. All operations are conducted within your existing IT Help Desk ticketing system, eliminating the necessity for additional user accounts and alleviating data storage issues—thereby ensuring that all information is retained within your established records. ScreenMeet launches directly from within your platform, requiring no downloads for agents and utilizing in-platform authentication, resulting in a seamless virtual experience akin to face-to-face interactions for both employees and support staff. This smooth integration facilitates rapid onboarding and enhances the efficiency of IT issue resolution.
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
IT Service
Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management
Remote Desktop
Chat
Cross-Platform Access
File Transfer
Group View
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print
Remote Wake
User Management
Remote Support
Is your remote support solution keeping pace with today's demands? Many current options are antiquated, originally created for specific devices such as appliances and desktops, and often lack the seamless connectivity and integration needed for effective daily operations. ScreenMeet differentiates itself by providing outstanding employee experiences, making it easy for individuals to work from home or any location using any device. As a cloud-native solution leveraging AWS's extensive global infrastructure and featuring enterprise-level security, it empowers support agents to operate efficiently from a unified platform. Reduce employee downtime and disruptions by swiftly addressing concerns. With ScreenMeet, you can effectively manage and resolve issues worldwide across all leading platforms—Mac, Windows, Android, and iOS. Our user-friendly interface is designed to boost productivity by resolving issues early, thereby conserving time and enhancing operational workflows.
Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback