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What is ServiceManager?

ServiceManager is a versatile cloud-based platform designed for managing service operations related to after-sales support or product repairs across various industries. It features an adaptable workflow management system along with robust reporting capabilities. Whether used as a standalone solution or as part of a comprehensive approach to returns, service, and repair processes, ServiceManager enhances operational efficiency. The platform ensures smooth workflow integration and cohesive reporting functionalities throughout all service departments. This adaptability makes it an invaluable tool for businesses aiming to streamline their service management processes.

What is Manhattan Active Transportation Management?

Manhattan Active Transportation Management is an innovative, cloud-native platform engineered to tackle the complex challenges of modern transportation logistics with unmatched agility and intelligence. Built on a composable microservices architecture, it offers an industry-leading shipment planning engine that continuously self-optimizes to deliver the most efficient routes, modes, and loads tailored to specific business needs. The system excels at multi-modal logistics by combining inbound, outbound, interfacility, and backhaul shipments to reduce miles driven, fuel usage, and overall transportation costs. Key features include appointment scheduling to optimize dock usage, real-time fleet dispatch and management, and automated freight bill auditing to ensure compliance and accurate billing. The platform also simplifies carrier selection by providing data-driven insights for choosing the best carriers based on cost, speed, and reliability. Importantly, its advanced load optimization and shipment consolidation reduce the number of trips, significantly cutting carbon emissions and supporting corporate sustainability goals. Manhattan Active TM integrates tightly with other Manhattan Active solutions like warehouse, labor, and order management to create a seamless, omnichannel supply chain ecosystem. Regular updates every 90 days ensure users benefit from the latest innovations without disruption. Trusted by hundreds of global brands, the platform helps logistics leaders reduce operational complexities while improving service levels and cost efficiency. This comprehensive and scalable solution empowers companies to adapt rapidly to changing market demands and pursue sustainable growth.

Media

Media

Integrations Supported

AssetAge
Avalara
Cleo Integration Cloud
Cybersource
Descartes MacroPoint
Easy Metrics
FourKites
Google Authenticator
Google Cloud Platform
Loadsmart
Logistyx TME
MarkMagic
Metapack
Oracle Cloud Infrastructure
Oracle Fusion Cloud ERP
QuickBooks Online
Rayven
nuVizz
project44

Integrations Supported

AssetAge
Avalara
Cleo Integration Cloud
Cybersource
Descartes MacroPoint
Easy Metrics
FourKites
Google Authenticator
Google Cloud Platform
Loadsmart
Logistyx TME
MarkMagic
Metapack
Oracle Cloud Infrastructure
Oracle Fusion Cloud ERP
QuickBooks Online
Rayven
nuVizz
project44

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

ServiceCentral Technologies

Date Founded

1991

Company Location

United States

Company Website

www.servicecentral.com

Company Facts

Organization Name

Manhattan Associates

Date Founded

1990

Company Location

United States

Company Website

www.manh.com/solutions/supply-chain-management-software/transportation-management

Categories and Features

Asset Tracking

Activity Tracking
Audit Trails
Barcoding / RFID
Checkout / Check-In
Depreciation Tracking
Disposal Tracking
Inventory Management
Location Tracking
QR Codes
Reservations
Service History

Field Service Management

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

Inventory Control

Allocation
Barcoding
Cost Tracking
Forecasting
Item Management
Order Management
Procurement Management
Reorder Management
SKU / UPC Codes
Serial Number Tracking
Supplier Management

Inventory Management

Alerts/Notifications
Barcoding / RFID
Forecasting
Inventory Optimization
Kitting
Manufacturing Inventory Management
Mobile Access
Multi-Channel Management
Product Identification
Reorder Management
Reporting/Analytics
Retail Inventory Management
Supplier Management
Warehouse Management

Order Management

Back Order Management
Catalog Management
Inventory Management
Order Entry
Order Fulfillment
Order Tracking
Recurring Orders
Returns Management
Shipping Management
Special Order Management

Packaging

3D Modeling
Asset Library
Drafting
For Manufacturers
In-Store Visualization
Inventory Management
Palletization
Quotes / Estimates
Specification Management

Supply Chain Management

Demand Planning
Electronic Data Interchange
Import / Export Management
Inventory Management
Order Fulfillment
Order Management
Sales & Operations Planning
Shipping Management
Supplier Management
Transportation Management
Warehouse Management

Tradesman Job Management

Contract Management
Customer Database
Dispatch Management
For Builders
For Electricians
For Field Service Businesses
For HVAC
For Plumbers
For Roofers
Invoicing
Job Tracking
Payments
Quoting
Reporting
Scheduling
Time Tracking

Warranty Management

Contract Management
Eligibility Verification
For Field Service
For General Contractors
For Manufacturers
Parts Management
Policy Management
Product Registration
Repair Management
Returns Management
Service Management
Warranty Tracking

Work Order

Contract Management
Customer Database
Dispatch Management
Inventory Control
Job Management
Preventive Maintenance
Quotes / Estimates
Recurring Appointments
Routing
Scheduling
Task Management

Workflow Management

Access Controls/Permissions
Approval Process Control
Business Process Automation
Calendar Management
Compliance Tracking
Configurable Workflow
Customizable Dashboard
Document Management
Forms Management
Graphical Workflow Editor
Mobile Access
No-Code
Task Management
Third Party Integrations
Workflow Configuration

Categories and Features

Logistics

3PL
Barcoding / RFID
CRM
Container Tracking
Cross Docking
Fleet Management
Inventory Management
Order Management
Purchasing
Scheduling
Shipping Management
Transportation Management

Transportation Management

Billing & Invoicing
Carrier Management
Customer Management
Dispatch Management
Driver Management
Fleet / Equipment Management
Load Management
Order Management
Quotes / Estimates
Routing
Scheduling
Shipment Management

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