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What is ServiceMax?

ServiceMax, a prominent provider of cloud-enabled field services solutions, has the potential to revolutionize your field service operations. Leveraging the Salesforce platform, ServiceMax facilitates a modernized approach to field service experiences. This comprehensive platform delivers a wide array of solutions, encompassing workforce optimization, sophisticated dispatching, parts logistics, inventory management, depot repairs, social collaboration tools, and entitlements for the installed base. By integrating these features, ServiceMax enhances efficiency and effectiveness across the entire service lifecycle. Ultimately, adopting this technology can lead to significant improvements in customer satisfaction and operational performance.

What is FieldAware?

The FieldAware platform for field service management acts as the core for your daily operations, effectively simplifying labor-intensive tasks like scheduling, dispatching, and invoicing, thereby boosting the productivity of your field staff by ensuring they have immediate access to vital project details. Known as the FieldAware Field Service Hub, this groundbreaking tool marks a major step forward in the pursuit of operational excellence. The software adeptly oversees the scheduling tasks and enhances the effectiveness of your field team; by inputting information such as service areas, specific skills, and past project experiences, the system can seamlessly optimize schedules for the entire crew with a single click, promptly relaying updates to their mobile devices. In addition, the FieldAware Field Service Hub alleviates the challenges associated with field service management, focusing our technology on what genuinely matters—bolstering field operations. With our extensive range of features and capabilities, your service organization can attain remarkable achievements that leave a lasting mark on your business. By leveraging FieldAware, your team is empowered to concentrate on their core competencies, while our software efficiently manages the complexities of daily operations, allowing for improved service delivery and customer satisfaction. Ultimately, this enables your organization to thrive in a competitive landscape, reinforcing the importance of streamlined processes.

Media

Media

Integrations Supported

Magic EDI Service
Runbook
SkyRingAI
Xinix
frontline.io

Integrations Supported

Deskera
NetSuite
QuickBooks Online
Salesforce
Xero

API Availability

Has API

API Availability

Pricing Information

Pricing not provided

Pricing Information

$70 per user per month
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars

Company Facts

Organization Name

PTC

Date Founded

1985

Company Location

United States

Company Website

www.ptc.com/en/products/servicemax

Company Facts

Organization Name

FieldAware

Date Founded

2009

Company Location

United States

Company Website

www.fieldaware.com

Categories and Features

Field Service Management

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

HVAC

Billing & Invoicing
Customer Database
Dispatch Management
Inventory Control
Job Management
Maintenance Scheduling
Mobile Access
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Technician Management
Work Order Management

Service Dispatch

Billing & Invoicing
Call Center Management
Contract Management
Customer Database
Inventory Control
Job Management
Job Tracking
Mobile Access
Routing
Scheduling
Self Service Portal
Service History Tracking
Technician Management
Work Order Management

Work Order

Contract Management
Customer Database
Dispatch Management
Inventory Control
Job Management
Preventive Maintenance
Quotes / Estimates
Recurring Appointments
Routing
Scheduling
Task Management

Categories and Features

Construction Management

Budget Tracking/Job Costing
CRM
Change Orders
Contract Management
Equipment Tracking
Mobile Access
Offline Access
Timesheets

Field Service Management

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

Home Care

Billing & Invoicing
Client Management
Field Communication
Scheduling
Visit Verification

Home Health Care

Billing & Invoicing
Electronic Signature
Employee Tracking
Patient Intake
Scheduling
Time / Task Reporting

HVAC

Customer Database
Dispatch Management
Job Management
Maintenance Scheduling
Mobile Access
Routing
Scheduling

IT Service

Contract Management
IT Asset Management
Service Catalog
Service Reporting
Ticket Management

Landscape Management

Billing & Invoicing
Contract Management
Customer Database
Dispatch Management
Inventory Control
Job Management
Mobile Access
Quotes / Estimates
Routing
Scheduling & Appointments

Oil and Gas

Equipment Management
Maintenance Management
Scheduling
Work Order Management

Pest Control

Billing & Invoicing
Customer Service History
Dispatch Management
Mobile Access
Pesticide Usage Tracking
Quotes / Estimates
Scheduling

Plumbing

Billing & Invoicing
Customer Database
Dispatch Management
Job Management
Mobile Access
Service History Tracking
Work Order Management

Professional Services Automation

Billing & Invoicing
CRM
Proposal Generation
Quote Management
Resource Management

Recycling

Billing & Invoicing
Customer Database
Dispatch Management
Inventory Tracking

Scheduling

Alerts/Notifications
Automated Scheduling
Calendar Management
Employee Scheduling
Multi-Location
Online Scheduling
Real-time Scheduling
Resource Scheduling
Room Booking Management

Security System Installer

Billing & Invoicing
Customer Management
Document Imaging
Quotes / Estimates
Scheduling
Work Order Management

Service Dispatch

Billing & Invoicing
Contract Management
Customer Database
Inventory Control
Job Management
Job Tracking
Mobile Access
Routing
Scheduling
Self Service Portal
Service History Tracking
Technician Management
Work Order Management

Waste Management

Billing & Invoicing
Customer Accounts
Customer Database
Routing
Scheduling
Work Order Management

Work Order

Contract Management
Customer Database
Dispatch Management
Inventory Control
Job Management
Preventive Maintenance
Quotes / Estimates
Recurring Appointments
Scheduling
Task Management

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