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What is ServiceNetwork?

ServiceNetworkâ„¢ is an innovative platform designed to streamline and enhance contract services for both Authorizers and Service Providers. This program facilitates the management and onboarding of a comprehensive provider network while enabling users to monitor and track ongoing services. Authorizers play a crucial role in guiding users through the entire process, which includes receiving requests, servicing them, reporting outcomes, and establishing effective workflows. The platform features a user-friendly portal that empowers consumers to request services, select locations, schedule appointments, and keep tabs on the status of their services. It also encompasses features such as appointment scheduling and robust consumer engagement, ensuring seamless connection to a diverse network of Service Providers. The system assesses the qualifications of both providers and their locations, while also implementing technician-led workflows for efficient service delivery. Furthermore, it includes mechanisms for adjudication and resolution of issues. With over 2000 walk-in service centers and mail-in depots strategically located across North America, the majority of which are operated by prominent retail brands, the platform offers a vast array of service options. Existing service providers can be easily integrated into the system, and users have the flexibility to onboard additional partners through the provider portal, mobile application, or via the Service Provider API, expanding their service capabilities even further. This adaptability makes it an invaluable tool for enhancing service delivery and consumer satisfaction.

What is Logicbroker?

Logicbroker's advanced multi-vendor commerce platform offers innovative dropship and marketplace solutions that enable businesses to manage their customer experience effectively. This comprehensive approach allows organizations to enhance their service delivery and streamline operations.

Media

Media

Integrations Supported

Integrations Supported

Adobe Marketo Engage
Avalara
BigCommerce
FenixCommerce
Flowspace
Forter
GeekSeller
Kibo eCommerce
Logiwa IO
Magento
NetSuite
Salesforce
ShipBob
ShipCalm
ShipStation
SkuVault
Vertex
Zapier

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

ServiceCentral

Date Founded

1991

Company Location

United States

Company Website

servicecentral.com/products/servicenetwork/

Company Facts

Organization Name

Logicbroker

Date Founded

2010

Company Location

United States

Company Website

www.logicbroker.com

Categories and Features

Warranty Management

Contract Management
Eligibility Verification
For Field Service
For Manufacturers
Parts Management
Policy Management
Product Registration
Repair Management
Returns Management
Service Management
Warranty Tracking

Categories and Features

Dropshipping

Analytics / Reporting
Customer Service Management
eCommerce Integration

EDI

Not specified

Popular Alternatives

Popular Alternatives