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What is ServiceNow Digital End-User Experience?
Evaluate and enhance the technological experience for your workforce, ensuring that they can easily troubleshoot issues independently while still having access to IT support when needed.
Leverage the existing data within ServiceNow to enrich the insights gathered from users through their applications and devices. The Digital End-User Experience is founded on the Now Platform®, which serves as a unified system for enterprise action.
Facilitate access to self-service resources for your employees, enabling them to swiftly identify and resolve IT challenges. Streamline communication within the IT department to foster clearer interactions.
The Now Platform®, which underpins all ServiceNow offerings, stands out as the sole cloud-based application platform. By automating processes, simplifying tasks, and connecting workflows throughout your organization, you can effectively propel your business forward and enhance operational efficiency. Moreover, fostering a more intuitive IT support system can lead to higher employee satisfaction and productivity.
What is Goliath Performance Monitor?
The Goliath Performance Monitor integrates sophisticated intelligence and automation to empower IT professionals in forecasting, resolving, and documenting issues that affect end-user experiences, regardless of where IT workloads or users are situated. It focuses on the three key factors that commonly lead to support tickets: the initiation of a logon, the logon process itself, and performance during user sessions. This cutting-edge technology is designed to offer proactive alerts for potential end-user experience problems before they occur, and should any issues arise, it provides essential data for expedited troubleshooting. Additionally, it creates objective evidence through comprehensive reports and historical metrics, guaranteeing tangible proof to support corrective actions aimed at preventing future problems. With its extensive visibility, the Goliath Performance Monitor enables effective troubleshooting of VDI environments, offering the most detailed performance data available. As a result, support teams and administrators can quickly identify the specific location of problems within the delivery infrastructure, leading to improved operational efficiency. This thorough methodology not only addresses existing issues but also aids in optimizing systems for sustained future performance, ensuring a more reliable user experience in the long run.
Integrations Supported
Amazon EC2
Citrix Analytics
Microsoft 365
Microsoft Hyper-V
Microsoft Power BI
Omnissa Horizon 8
ServiceNow
Tableau
VMware Cloud
VMware vSphere
Integrations Supported
Amazon EC2
Citrix Analytics
Microsoft 365
Microsoft Hyper-V
Microsoft Power BI
Omnissa Horizon 8
ServiceNow
Tableau
VMware Cloud
VMware vSphere
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
ServiceNow
Date Founded
2004
Company Location
United States
Company Website
www.servicenow.com/products/digital-user-experience.html
Company Facts
Organization Name
Goliath Technologies
Company Location
United States
Company Website
goliathtechnologies.com/software/goliath-performance-monitor/
Categories and Features
Categories and Features
Application Performance Monitoring (APM)
Baseline Manager
Diagnostic Tools
Full Transaction Diagnostics
Performance Control
Resource Management
Root-Cause Diagnosis
Server Performance
Trace Individual Transactions
IT Management
Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring
Network Monitoring
Bandwidth Monitoring
Baseline Manager
Diagnostic Tools
IP Address Monitoring
Internet Usage Monitoring
Real Time Analytics
Resource Management
SLA Monitoring
Server Monitoring
Uptime Monitoring
Web Traffic Reporting
Performance Testing
API Testing
Benchmarking
Cross Browser Testing
Debugging
Historical Reporting
Load Testing
Mobile Testing
Parallel Testing
Regression Testing
UI Testing
Web Testing