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What is ServiceONE?

ServiceONE is recognized as the most all-encompassing business management software, specifically designed to meet the six critical business areas highlighted by Gartner as vital for a successful Enterprise Service Management (ESM) solution. Its Enterprise Service Manager feature seamlessly integrates IT Service Management (ITSM) principles throughout the organization, allowing for the development of customized workflows and the automation of numerous processes. By employing the ServiceONE ESM platform, organizations can dramatically reduce expenses, improve customer service, and increase productivity through more effective resource management. This software promotes synergy across all departments, guaranteeing that services, assets, and facilities are managed effectively and intelligently. As businesses transition to digital and automated workflows, they can anticipate significant enhancements in their overall performance. By harnessing real-time data, companies are equipped to make strategic, informed decisions that strengthen their internal controls. Additionally, heightened user satisfaction is achieved thanks to improved responsiveness and streamlined business processes, resulting in a more efficient operational framework. Ultimately, ServiceONE not only elevates business operations but also strategically positions organizations for future growth and ongoing success, ensuring that they remain competitive in an ever-evolving market. This commitment to innovation and efficiency is what sets ServiceONE apart from its competitors.

What is Domain 6 Facilities Management Accelerator?

Leveraging the powerful capabilities of Microsoft Intelligent Cloud alongside Dynamics 365, the Facilities Management Accelerator eradicates the data silos that traditional solutions often create, allowing organizations to enhance their property management strategies. This accelerator is crafted to provide 80% of the critical functionalities necessary for the industry in a format that can be deployed swiftly, with continuous assistance from Domain 6. By adopting an industry-specific accelerator, companies can integrate standardized procedures and best practices into their Dynamics 365 platforms. This shift facilitates a move from reactive to proactive service models, which can uncover new revenue opportunities. Moreover, it improves the oversight of asset and property expenditures, simplifying the chargeback processes and promoting superior financial management. In essence, the Facilities Management Accelerator equips organizations to refine their operational efficiency and attain higher levels of financial success. As a result, businesses can also foster a culture of continuous improvement and innovation in their facility management practices.

Media

Media

Integrations Supported

NorthStar Navigator

Integrations Supported

Microsoft Dynamics 365

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac

Supported Platforms

SaaS

Customer Service / Support

Standard Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
On-Site Training

Training Options

Not specified

Company Facts

Organization Name

SII Concatel

Date Founded

1998

Company Location

Spain

Company Website

www.serviceone.es/en

Company Facts

Organization Name

Domain 6

Date Founded

2016

Company Location

United States

Company Website

domain6inc.com/solutions/industry-accelerators/facilities-management/

Categories and Features

Facility Management

Asset Management
Commercial Properties
Equipment Management
Facility Scheduling
Incident Management
Inspection Management
Inventory Control
Maintenance Tracking
Preventive Maintenance
Residential Properties
Room Scheduling
Space Planning
Vendor Management
Visitor Management
Work Order Management

Categories and Features

Building Maintenance

Asset Tracking
Commercial Properties
Inventory Management
Maintenance Scheduling
Work Order Management

Commercial Real Estate

Portfolio Management

Equipment Maintenance

Maintenance Scheduling
Work Order Management

Facility Management

Commercial Properties
Facility Scheduling
Inspection Management
Preventive Maintenance
Vendor Management
Work Order Management

Fleet Maintenance

Maintenance Scheduling
Work Order Management

Hospitality Property Management

Maintenance Management

Maintenance Management

Asset Tracking
Billing & Invoicing
Inventory Management
Predictive Maintenance
Preventive Maintenance
Service History Tracking
Technician Management
Work Order Management

Preventive Maintenance

Inspection Management
Maintenance Scheduling
Predictive Maintenance
Vendor Management
Work Order Management

Real Estate CRM

Contact Management

Real Estate Property Management

Billing & Invoicing
Commercial Properties
Contact Management
Insurance Management
Lease Management
Maintenance Management
Payment Processing
Portfolio Management
Rent Tracking
Residential Properties
Tenant Portal

Real Estate Transaction Management

Contract Management
Task Management

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