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What is ServicePilot?

ServicePilot is dedicated to providing an accurate depiction of IT systems and applications, emphasizing critical elements like security, availability, and performance. Ensuring that applications run seamlessly while upholding high standards of performance and security presents a considerable challenge for teams. This endeavor has become even more daunting within the framework of agile development, characterized by frequent changes, rapid progression, and an increasing intricacy in the architecture of information systems. The IT landscape has undergone a profound transformation due to the rise of various technologies: cloud computing has become mainstream, mobile devices have gained immense capabilities, the Internet of Things is advancing swiftly, and the emergence of microservices and containers is reshaping the landscape of application development. These technological advancements have introduced new requirements, leaving traditional tools struggling to meet the evolving demands of modern environments. As a result, there is an urgent necessity for a new generation of monitoring solutions that can keep pace with these changes. Furthermore, it is vital to recognize that the foundational infrastructure, network, and storage components are equally important, as they form the backbone upon which applications rely for their operation. Hence, adopting a comprehensive approach to monitoring is crucial for thriving in today’s intricate IT ecosystem. In this context, the integration of innovative monitoring solutions can significantly enhance the effectiveness and reliability of IT operations.

What is LogicMonitor?

LogicMonitor stands out as the premier SaaS-based observability platform, fully automated and designed for both enterprise IT and managed service providers. With a focus on cloud-first and hybrid solutions, it equips organizations and service providers with vital insights by offering extensive visibility into various aspects such as networks, cloud environments, applications, servers, and log data, all integrated into a single platform. This fosters enhanced collaboration and efficiency among IT and DevOps teams, while ensuring a secure and intelligently automated environment. By delivering comprehensive end-to-end observability for enterprise operations, LogicMonitor bridges the gap between developers and users, aligns customer experiences with cloud services, connects infrastructure with applications, and transforms business insights into immediate actions. This not only maximizes uptime and improves the user experience but also enables businesses to anticipate future challenges, empowering them to advance confidently and without hesitation. As the digital landscape evolves, maintaining such a robust observability framework becomes essential for sustained success.

Media

Media

Integrations Supported

GitHub
Microsoft 365
Microsoft Teams

Integrations Supported

AlertOps
Azure Marketplace
Blink
Causal
Clarity Security
Datto RMM
Google Cloud Security Command Center
HCL IntelliOps Event Management
MyGlue
Network Glue
PagerTree
Panaseer
ServiceNow
Slack
Squadcast
Squid Alerts
root9

API Availability

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

One platform, endless possibilities. LogicMonitor is a unified observability platform that includes fully-automated monitoring of infrastructure, cloud, containers, networks, servers, databases, storage, and website uptime. Log analysis and application performance monitoring are available as additional services for even more insights.
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Windows

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

ServicePilot

Date Founded

2001

Company Location

France

Company Website

www.servicepilot.com/en/

Company Facts

Organization Name

LogicMonitor

Date Founded

2008

Company Location

United States

Company Website

www.logicmonitor.com

Categories and Features

Categories and Features

AIOps

Not specified

Application Performance Monitoring (APM)

Baseline Manager
Diagnostic Tools
Performance Control
Root-Cause Diagnosis
Server Performance

Cloud Monitoring

Not specified

Container Monitoring

Not specified

DevSecOps

Not specified

Infrastructure-as-a-Service (IaaS)

Analytics / Reporting
Network Monitoring
Performance Monitoring
SLA Monitoring

IT Infrastructure Monitoring

Alerts / Notifications
Application Monitoring
Bandwidth Monitoring
Capacity Planning
Data Movement Monitoring
Health Monitoring
Multi-Platform Support
Performance Monitoring
Point-in-Time Visibility
Reporting / Analytics
Virtual Machine Monitoring

IT Management

Capacity Monitoring
Compliance Management
Event Logs
IT Budgeting
Patch Management
Remote Access
Scheduling
User Activity Monitoring

IT Security

Event Tracking
Intrusion Detection System
Vulnerability Scanning
Web Threat Management

Log Analysis

Not specified

Log Monitoring

Not specified

MSP

Dashboard
Help Desk
Issue Management
Remote Access
Remote Systems Monitoring

Network Assessment

Not specified

Network Automation

Not specified

Network Discovery

Not specified

Network Management

Not specified

Network Monitoring

Bandwidth Monitoring
Baseline Manager
Diagnostic Tools
IP Address Monitoring
Internet Usage Monitoring
Real Time Analytics
Resource Management
SLA Monitoring
Server Monitoring
Uptime Monitoring
Web Traffic Reporting

Network Security

Access Control
Analytics / Reporting
Internet Usage Monitoring
Intrusion Detection System
Threat Response
Vulnerability Scanning

Observability

Not specified

Reporting

Customizable Dashboard
Drill Down
Forecasting
Report Export
Scheduled / Automated Reports

RMM

Deployment Management
For MSPs
IT Asset Management
Mobile Access
Network Monitoring
Real-time Alerts
Remediation Management

Server Management

CPU Monitoring
Credential Management
Database Servers
Email Monitoring
Event Logs
History Tracking
Virtual Machine Monitoring

Server Monitoring

Not specified

SNMP Monitoring

Not specified

Website Monitoring

Availability Testing
Event Logs
Event-Based Notifications
FTP Monitoring
Maintenance Scheduling
Performance Metrics
Real Time Monitoring
Transaction Monitoring
Uptime Reporting

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