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What is ServiceTeam ITAM?

ServiceTeam ITAM leverages the capabilities of the Microsoft Power Platform and Dynamics®365, embodying the same digital essence that is fueling your current success. This innovative solution allows for the proactive planning and management of IT hardware, contracts, and software assets in a cost-efficient manner. Say goodbye to cumbersome spreadsheets and gain comprehensive control and insights into both your active and inactive assets, which is essential for effective onboarding and offboarding, crisis management, security risk assessments, financial analysis, budgeting, and operational planning. By maintaining visibility and control over your assets throughout their entire lifecycle—from acquisition to disposal—you can enhance asset utilization, minimize expenses, and ensure that your organization maximizes the value derived from its technology investments. Additionally, this strategic approach empowers organizations to make informed decisions regarding future technology acquisitions and resource allocations.

What is Codenica ITSM + ITAM?

Codenica ITSM + ITAM is a cloud-based business software platform for IT service management and IT asset management. It is designed for IT teams, service desks, internal support departments, outsourcing companies and managed service providers that need one place to manage requests, assets, users, documentation, communication and automation. The platform supports service desk and help desk processes, including ticket management, request handling, work tasks, approvals, priorities, due dates, reporting and communication. Requests can be managed from the self-service portal or email, and teams can connect them with related users, assets, vendors, documents, tasks and approvals. Codenica also includes IT asset management features for tracking hardware, software and configuration items. Teams can maintain asset records, monitor status, location and assigned users, connect assets with documents or requests, and keep inventory information aligned with daily IT service activity. Additional features include a knowledge base, live chat, messages, file storage, reporting, PDF exports and configurable automation rules. Codenica helps organizations reduce fragmented tools, improve visibility across IT work and keep service desk, asset management and documentation processes connected in one cloud-based system.

Media

Media

Integrations Supported

Gmail
Google Workspace
Microsoft 365
Microsoft Outlook
Microsoft SMTP Service

Integrations Supported

Gmail
Google Workspace
Microsoft 365
Microsoft Outlook
Microsoft SMTP Service

API Availability

Has API

API Availability

Has API

Pricing Information

$5000/year per organization
Free Trial Offered?
Free Version

Pricing Information

$15/agent/month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Provance Technologies

Date Founded

1997

Company Location

Canada

Company Website

www.provance.com

Company Facts

Organization Name

Codenica

Date Founded

2005

Company Location

Poland

Company Website

codenica.com

Categories and Features

IT Asset Management

Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management

Categories and Features

IT Asset Management

Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

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