Ratings and Reviews 0 Ratings

Total 0 out of 5 stars
ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 0 Ratings

Total 0 out of 5 stars
ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

This software has no reviews. Be the first to write a review.

Write a Review

Alternatives to Consider

  • Wrike Reviews & Ratings
    4.3 out of 5 stars 7,635 Ratings
  • SuperOps Reviews & Ratings
    4.5 out of 5 stars 295 Ratings
    Company Website for SuperOps
  • Planfix Reviews & Ratings
    4.8 out of 5 stars 58 Ratings
    Company Website for Planfix
  • Project Insight Reviews & Ratings
    4.5 out of 5 stars 122 Ratings
    Company Website for Project Insight
  • ArboStar Reviews & Ratings
    4.8 out of 5 stars 565 Ratings
    Company Website for ArboStar
  • Couchbase Reviews & Ratings
    4.4 out of 5 stars 417 Ratings
    Company Website for Couchbase
  • Runn Reviews & Ratings
    4.8 out of 5 stars 37 Ratings
    Company Website for Runn
  • Kantata Reviews & Ratings
    4.2 out of 5 stars 2,341 Ratings
    Company Website for Kantata
  • AuthorityTech Reviews & Ratings
    5.0 out of 5 stars 2 Ratings
    Company Website for AuthorityTech
  • Resource Guru Reviews & Ratings
    4.6 out of 5 stars 1,043 Ratings
    Company Website for Resource Guru

What is ServiceTree?

Instead of sifting through a flood of emails, clients can conveniently choose a time slot on the calendar with a specific technician or the next available team member. ServiceTree is specifically designed to meet the distinct needs of Managed Service Providers (MSPs), informed by insights from over 100,000 service tickets. The platform seamlessly integrates into daily workflows as a downloadable Chrome extension, making it a practical tool for technicians. With a quick installation that takes just 5-10 minutes, technicians can swiftly move on to their next ticket with a single click. Managers enjoy a different interface from their technicians, which allows them to monitor the next five tickets assigned to their team. By using the OpenNextâ„¢ button, technicians can promptly update the ticket status to "in progress" while starting time tracking. ServiceTree is making remarkable advancements in revolutionizing professional services automation for the MSP industry through its groundbreaking OpenNextâ„¢ technology, resulting in smoother and more efficient operations. This innovative method not only boosts productivity but also enhances client satisfaction by simplifying communication and improving service delivery. Moreover, the user-friendly design ensures that both technicians and managers can navigate the system with ease, leading to a more harmonious work environment.

What is Acronis Automation?

Acronis Automation is an advanced Professional Services Automation (PSA) tool tailored for Managed Service Providers (MSPs), aimed at enhancing and refining their operational efficiencies. It boasts a range of powerful functionalities including automated billing and invoicing, management of service desks, customer relationship management (CRM) capabilities, project oversight, inventory management, and key performance indicator (KPI) tracking. By integrating seamlessly with Acronis' Remote Monitoring and Management (RMM), cybersecurity solutions, and data protection offerings, it creates a cohesive framework for handling support tickets, streamlining workflows, and evaluating business outcomes. This all-encompassing platform minimizes manual tasks, boosts operational efficiency, and elevates customer satisfaction, allowing MSPs to concentrate on offering outstanding services and fostering growth. As a result, Acronis Automation not only supports the day-to-day functions of MSPs but also empowers them to scale their businesses effectively.

Media

Media

Integrations Supported

Datto RMM

Integrations Supported

Datto RMM
Acronis Cyber Protect
ConnectWise Cybersecurity Management
ConnectWise RMM
Datto SIRIS
Datto Workplace
Gmail
Kaseya VSA
Microsoft 365
N-able N‑central
NinjaOne
N‑able N-sight RMM
PayPal
QuickBooks Online
QuickBooks Online Advanced
Sage Accounting
Stripe
Xero
Zapier

API Availability

API Availability

Pricing Information

$0.99 per month
Free Trial Offered?

Pricing Information

$49.00/month/user
All-in monthly fee per user (based on annual subscription).
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

24 Hour Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
On-Site Training

Company Facts

Organization Name

ServiceTree

Date Founded

2016

Company Location

Australia

Company Website

service-tree.com

Company Facts

Organization Name

Acronis

Date Founded

2003

Company Location

Switzerland

Company Website

www.acronis.com/en-us/products/cloud/cyber-protect/automation/

Categories and Features

Professional Services Automation

Billing & Invoicing
Client Portal
Document Management
Portfolio Management
Project Management
Proposal Generation
Quote Management
Resource Management
Time & Expense Tracking

Categories and Features

Help Desk

Alerts / Escalation
Automated Routing
Customizable Branding
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Known Issue Management
Multi-Channel Communication
Multiple Brands / Products
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

IT Service

Contract Management
IT Asset Management
Incident Management
Self Service Portal
Service Reporting
Ticket Management

MSP

Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Project Management
Scheduling

Professional Services Automation

Billing & Invoicing
CRM
Client Portal
Portfolio Management
Project Management
Proposal Generation
Quote Management
Time & Expense Tracking

RMM

Not specified

Service Desk

Change Management
IT Asset Management
Incident Management
Mobile Access
SLA Management
Self Service Portal

Time Tracking

Automatic Time Capture
Billable & Non-Billable Hours
Billing & Invoicing
Employee Database
Mobile Time Tracking
Multiple Billing Rates
Online Time Tracking
Overtime Calculation
Time per Project Reporting
Timesheet Management
Vacation / Leave Tracking

Popular Alternatives

Kaseya BMS Reviews & Ratings

Kaseya BMS

Kaseya
5.0 out of 5 stars

Popular Alternatives

Atera Reviews & Ratings

Atera

4.8 out of 5 stars
Vorex Reviews & Ratings

Vorex

Kaseya
Kaseya BMS Reviews & Ratings

Kaseya BMS

Kaseya
5.0 out of 5 stars
SuperOps Reviews & Ratings

SuperOps

4.5 out of 5 stars
ParkTech Reviews & Ratings

ParkTech

NetTech Solutions
LogMeIn Resolve Reviews & Ratings

LogMeIn Resolve

GoTo
4.8 out of 5 stars