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What is Servicely?

Servicely provides a cloud-based solution for enterprise service management, tailored for organizations managing IT and employee services across multiple departments. This platform combines a service management system with AI-powered agents that streamline service tasks through defined workflows. IT teams can effectively manage incidents, requests, changes, problems, knowledge management, service catalogs, and other associated processes, while also expanding service delivery capabilities to include human resources, finance, and legal functions. With features like customizable workflows, automation tools, approval mechanisms, and service portals, employees can engage through web interfaces and communication platforms such as Microsoft Teams and Slack. Aimed at enterprises looking to optimize service operations on a consolidated platform, Servicely not only updates IT service management practices but also automates mundane tasks, all while preserving human oversight for critical decisions and actions. This comprehensive approach not only boosts operational efficiency but also enhances interdepartmental collaboration, leading to a more integrated organizational environment. By facilitating seamless communication and efficient workflows, Servicely empowers organizations to adapt to evolving service demands.

What is Console?

Console is an AI-driven ITSM built to handle employee requests, automate routine operations, and act on behalf of users across the apps they already rely on. Incoming requests from Slack, Teams, or Google Chat land in a central queue, where they're tagged, ranked, and sent down the appropriate track. Console taps into your documentation to resolve straightforward questions on the spot, and fires off playbooks for anything that needs real work done — approvals, identity changes, provisioning in SaaS tools, multi-step orchestration across systems.

Media

Media

No images available

Integrations Supported

Jira
Microsoft Teams
Slack
Google Workspace
Lansweeper
Microsoft Entra ID
Microsoft Graph
Microsoft Intune
NetSuite
NinjaOne

Integrations Supported

Jira
Microsoft Teams
Slack
Addigy
Fleet
Freshservice
HiBob
Iru
Linear
Okta
Opal Security
Superhuman Docs
Workday HCM

API Availability

Has API

API Availability

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Not specified

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Not specified

Company Facts

Organization Name

Servicely

Date Founded

2019

Company Location

Australia

Company Website

www.servicely.ai/

Company Facts

Organization Name

Console

Date Founded

2023

Company Website

www.console.com

Categories and Features

AI-Powered ITSM Tools

Not specified

Categories and Features

AI IT Agents

Not specified

AI-Powered ITSM Tools

Not specified

ITSM

Not specified

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