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What is Servicely?

Servicely provides a cloud-based solution for enterprise service management, tailored for organizations managing IT and employee services across multiple departments. This platform combines a service management system with AI-powered agents that streamline service tasks through defined workflows. IT teams can effectively manage incidents, requests, changes, problems, knowledge management, service catalogs, and other associated processes, while also expanding service delivery capabilities to include human resources, finance, and legal functions. With features like customizable workflows, automation tools, approval mechanisms, and service portals, employees can engage through web interfaces and communication platforms such as Microsoft Teams and Slack. Aimed at enterprises looking to optimize service operations on a consolidated platform, Servicely not only updates IT service management practices but also automates mundane tasks, all while preserving human oversight for critical decisions and actions. This comprehensive approach not only boosts operational efficiency but also enhances interdepartmental collaboration, leading to a more integrated organizational environment. By facilitating seamless communication and efficient workflows, Servicely empowers organizations to adapt to evolving service demands.

What is FlowTux?

FlowTux is a cutting-edge solution that utilizes artificial intelligence to enhance IT service management (ITSM) and helpdesk operations, facilitating the automatic triage, diagnosis, and resolution of support tickets. By integrating problems from multiple channels like Slack, WhatsApp, email, Sentry, Datadog, and GitHub into a single cohesive queue, it allows engineers to concentrate on their primary responsibilities without being sidetracked by routine triage tasks. The platform features an AI component called Tux AI, which proficiently indexes your codebase and continuously updates this data with each code merge. Tux AI can analyze stack traces, pinpoint the relevant files and pull requests impacted by issues, and autonomously address common problems, even applying pre-approved fixes directly on the user's device. FlowTux asserts that almost 50% of support tickets are resolved independently of human intervention, which significantly boosts productivity and accelerates response times in IT support settings. This powerful functionality not only optimizes processes but also enables teams to focus on tackling more intricate challenges, ultimately leading to an overall improvement in service delivery. As a result, organizations can achieve a higher level of efficiency and effectiveness in their IT operations.

Media

Media

No images available

Integrations Supported

Google Workspace
Jira
Lansweeper
Microsoft 365
Microsoft Entra ID
Microsoft Graph
Microsoft Intune
Microsoft Teams
NetSuite
NinjaOne
Slack

Integrations Supported

API Availability

Has API

API Availability

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

$79/month
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Windows
Mac

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
On-Site Training

Company Facts

Organization Name

Servicely

Date Founded

2019

Company Location

Australia

Company Website

www.servicely.ai/

Company Facts

Organization Name

FlowTux

Company Website

flowtux.com

Categories and Features

AI-Powered ITSM Tools

Not specified

Categories and Features

AI-Powered ITSM Tools

Not specified

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