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What is Servicely?

Servicely provides a cloud-based solution for enterprise service management, tailored for organizations managing IT and employee services across multiple departments. This platform combines a service management system with AI-powered agents that streamline service tasks through defined workflows. IT teams can effectively manage incidents, requests, changes, problems, knowledge management, service catalogs, and other associated processes, while also expanding service delivery capabilities to include human resources, finance, and legal functions. With features like customizable workflows, automation tools, approval mechanisms, and service portals, employees can engage through web interfaces and communication platforms such as Microsoft Teams and Slack. Aimed at enterprises looking to optimize service operations on a consolidated platform, Servicely not only updates IT service management practices but also automates mundane tasks, all while preserving human oversight for critical decisions and actions. This comprehensive approach not only boosts operational efficiency but also enhances interdepartmental collaboration, leading to a more integrated organizational environment. By facilitating seamless communication and efficient workflows, Servicely empowers organizations to adapt to evolving service demands.

What is OpenText Service Management Aviator?

OpenText Service Management Aviator is a dependable and contextually aware AI solution specifically designed for IT service management (ITSM) and enterprise service management (ESM), relying on an organization's unique knowledge, policies, procedures, and documentation. By allowing employees to swiftly locate answers, it boosts the efficiency of service desks and enhances service operations while maintaining compliance with governance and AI sovereignty. With its AI-driven self-service features, users can effortlessly tackle how-to questions, submit service requests, and participate in guided automation across multiple departments, such as IT and HR. Service desk agents gain access to substantial contextual information associated with incoming tickets, which includes AI-generated summaries and suggested resolutions. Additionally, Aviator has the capability to transform resolved tickets into detailed knowledge articles, equipped with summaries, tags, and categorization, thereby supporting organizations in expanding their self-service resources. Its strengths also include intelligent ticket routing, offering solution suggestions, enabling autonomous fulfillment, and encouraging the creation of new knowledge. This comprehensive strategy not only simplifies workflows but also equips employees to utilize AI-enhanced resources more effectively, ultimately contributing to a more knowledgeable and productive workplace atmosphere. By fostering an environment where AI tools are seamlessly integrated, organizations can further improve operational efficiency and employee satisfaction.

Media

Media

Integrations Supported

Google Workspace
Jira
Lansweeper
Microsoft 365
Microsoft Entra ID
Microsoft Graph
Microsoft Intune
Microsoft Teams
NetSuite
NinjaOne
Slack

Integrations Supported

OpenText Aviator
OpenText Aviator Platform
OpenText Aviator Studio
OpenText DevOps Aviator
OpenText Experience Aviator

API Availability

Has API

API Availability

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

Servicely

Date Founded

2019

Company Location

Australia

Company Website

www.servicely.ai/

Company Facts

Organization Name

OpenText

Date Founded

1991

Company Location

Canada

Company Website

www.opentext.com/aviator-ai/service-management-aviator

Categories and Features

AI-Powered ITSM Tools

Not specified

Categories and Features

AI-Powered ITSM Tools

Not specified

IT Service

Not specified

ITSM

Not specified

Service Desk

Not specified

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