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What is Servicely?

Servicely provides a cloud-based solution for enterprise service management, tailored for organizations managing IT and employee services across multiple departments. This platform combines a service management system with AI-powered agents that streamline service tasks through defined workflows. IT teams can effectively manage incidents, requests, changes, problems, knowledge management, service catalogs, and other associated processes, while also expanding service delivery capabilities to include human resources, finance, and legal functions. With features like customizable workflows, automation tools, approval mechanisms, and service portals, employees can engage through web interfaces and communication platforms such as Microsoft Teams and Slack. Aimed at enterprises looking to optimize service operations on a consolidated platform, Servicely not only updates IT service management practices but also automates mundane tasks, all while preserving human oversight for critical decisions and actions. This comprehensive approach not only boosts operational efficiency but also enhances interdepartmental collaboration, leading to a more integrated organizational environment. By facilitating seamless communication and efficient workflows, Servicely empowers organizations to adapt to evolving service demands.

What is Serval?

Serval serves as an innovative platform designed for IT service management, utilizing artificial intelligence to enhance various processes, including help-desk requests, access management, and workflow development for today's teams. By allowing users to enter tasks in natural language, Serval can automatically generate and execute workflows, providing both an intuitive no-code interface and customizable coding options for developers to explore. This platform adeptly addresses help-desk queries through multiple channels, such as Slack, Teams, email, and web portals, while also automating access requests like just-in-time access and role provisioning via integrations with identity management and SSO systems. Moreover, it delivers insightful analytics on ticket volumes, automation effectiveness, SLA compliance, and team performance indicators. Serval is equipped with synchronization capabilities for existing ticketing systems, pre-built workflows for quick deployment, and a public API that ensures smooth data integration, thereby boosting overall operational efficiency. Additionally, its extensive features make it a crucial resource for any modern organization aiming to refine and elevate their IT service processes, ensuring they remain competitive in an ever-evolving technological landscape.

Media

Media

Integrations Supported

Google Workspace
Jira
Microsoft Teams
Slack
Microsoft 365
Microsoft Entra ID
NetSuite
NinjaOne

Integrations Supported

Google Workspace
Jira
Microsoft Teams
Slack
Figma
Git
GitHub
Notion
Okta
OpenAI
Ramp
ServiceNow
Vanta
Vercel
Zendesk
Zoom

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Servicely

Date Founded

2019

Company Location

Australia

Company Website

www.servicely.ai/

Company Facts

Organization Name

Serval

Date Founded

2025

Company Location

United States

Company Website

www.serval.com

Categories and Features

AI-Powered ITSM Tools

Not specified

Categories and Features

Agentic AI

Not specified

AI Agents

Not specified

AI IT Agents

Not specified

AI-Powered ITSM Tools

Not specified

Help Desk

Not specified

Issue Tracking

Not specified

ITSM

Not specified

Service Desk

Not specified

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