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What is Servicely?

Servicely provides a cloud-based solution for enterprise service management, tailored for organizations managing IT and employee services across multiple departments. This platform combines a service management system with AI-powered agents that streamline service tasks through defined workflows. IT teams can effectively manage incidents, requests, changes, problems, knowledge management, service catalogs, and other associated processes, while also expanding service delivery capabilities to include human resources, finance, and legal functions. With features like customizable workflows, automation tools, approval mechanisms, and service portals, employees can engage through web interfaces and communication platforms such as Microsoft Teams and Slack. Aimed at enterprises looking to optimize service operations on a consolidated platform, Servicely not only updates IT service management practices but also automates mundane tasks, all while preserving human oversight for critical decisions and actions. This comprehensive approach not only boosts operational efficiency but also enhances interdepartmental collaboration, leading to a more integrated organizational environment. By facilitating seamless communication and efficient workflows, Servicely empowers organizations to adapt to evolving service demands.

What is ServiceManager?

ServiceManager is a versatile cloud-based platform designed for managing service operations related to after-sales support or product repairs across various industries. It features an adaptable workflow management system along with robust reporting capabilities. Whether used as a standalone solution or as part of a comprehensive approach to returns, service, and repair processes, ServiceManager enhances operational efficiency. The platform ensures smooth workflow integration and cohesive reporting functionalities throughout all service departments. This adaptability makes it an invaluable tool for businesses aiming to streamline their service management processes.

Media

Media

Integrations Supported

Google Workspace
Jira
Lansweeper
Microsoft 365
Microsoft Entra ID
Microsoft Graph
Microsoft Intune
Microsoft Teams
NetSuite
NinjaOne
Slack

Integrations Supported

Google Authenticator
JD Edwards EnterpriseOne
Oracle Fusion Cloud ERP
QuickBooks Online

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Servicely

Date Founded

2019

Company Location

Australia

Company Website

www.servicely.ai/

Company Facts

Organization Name

ServiceCentral Technologies

Date Founded

1991

Company Location

United States

Company Website

www.servicecentral.com

Categories and Features

AI-Powered ITSM Tools

Not specified

Categories and Features

After-Sales Service

Not specified

Asset Tracking

Activity Tracking
Audit Trails
Barcoding / RFID
Checkout / Check-In
Disposal Tracking
Inventory Management
Service History

Field Service Management

Billing & Invoicing
Contact Database
Customer Database
Dispatch Management
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Service History Tracking
Work Order Management

Inventory Control

Allocation
Barcoding
Cost Tracking
Forecasting
Item Management
Order Management
Procurement Management
Reorder Management
SKU / UPC Codes
Serial Number Tracking
Supplier Management

Inventory Management

Alerts/Notifications
Barcoding / RFID
Forecasting
Kitting
Manufacturing Inventory Management
Mobile Access
Multi-Channel Management
Product Identification
Reorder Management
Reporting/Analytics
Retail Inventory Management
Supplier Management

Order Management

Back Order Management
Catalog Management
Inventory Management
Order Fulfillment
Returns Management
Shipping Management

Packaging

Inventory Management
Quotes / Estimates

Supply Chain Management

Electronic Data Interchange
Import / Export Management
Inventory Management
Order Fulfillment
Order Management
Shipping Management
Supplier Management

Warranty Management

Eligibility Verification
For Manufacturers
Parts Management
Policy Management
Product Registration
Repair Management
Returns Management
Service Management
Warranty Tracking

Work Order

Customer Database
Dispatch Management
Inventory Control
Job Management
Quotes / Estimates
Task Management

Workflow Management

Access Controls/Permissions
Approval Process Control
Business Process Automation
Calendar Management
Compliance Tracking
Configurable Workflow
Customizable Dashboard
Document Management
Forms Management
Mobile Access
Task Management
Third Party Integrations
Workflow Configuration

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