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What is Servicetrac?

Servicetrac provides service contractors in the cleaning, security, and facilities management sectors with the tools needed to effectively meet their client obligations. By overseeing a variety of functions, including task management, incident reporting, and patrol tracking, as well as evaluating service quality, Servicetrac improves overall performance, reduces expenses and risks, and increases customer satisfaction. Its centralized platform offers users enhanced visibility into field operations and team dynamics, supported by service-level analytics that guide strategic planning and ensure adherence to Service Level Agreements (SLAs). Moreover, Servicetrac enables real-time data capture and instant alerts for important updates, empowering users to make proactive, informed decisions that mitigate risks and maintain superior customer service. The system also facilitates compliance with SLAs and efficient service delivery through mobile audits and inspections conducted at client sites, while consolidating crucial data into a central hub for optimized management. This all-encompassing strategy not only boosts operational effectiveness but also helps contractors foster stronger client relationships, ultimately leading to sustainable business growth. By leveraging technology in this manner, service contractors can navigate challenges more effectively and thrive in a competitive landscape.

What is CRS?

At Multi-Unit Operator Solutions, we prioritize the optimal condition of your facilities, enabling you to concentrate on customer satisfaction. Our all-encompassing Facilities Management service includes 24/7 Help Desk Support for equipment and facility repair requests. With our Vendor Management offerings, we simplify invoice processing and contractor searches, resulting in considerably faster service response times. Our Work Order Management system features a self-dispatching platform customized for your internal maintenance crew. We also focus on Preventative Maintenance by centralizing all scheduled maintenance contracts and activities, including hydrojetting, hood cleaning, OSHA reminders, and oversight of trash removal contracts. Through our Capital Asset Management strategy, you can closely track the lifecycle costs of your equipment, giving you the insights needed to make informed choices about repairs versus replacements. Additionally, our Invoice Manager streamlines the transition to a paperless format for all repair and maintenance invoices. Once bills are digitized, they undergo a thorough verification process that includes over 20 automated checks and human reviews to guarantee accuracy. By connecting our system with your accounting software, you can save valuable time and reduce the potential for errors, ultimately boosting your operational efficiency. This extensive array of services is crafted to transform your facility management experience, elevating it from the mundane to something truly remarkable. Furthermore, our dedicated team is always ready to assist you in maximizing the benefits of these solutions.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

24 Hour Support

Training Options

Online Training

Training Options

Online Training

Company Facts

Organization Name

TEAM Software

Date Founded

1989

Company Location

United States

Company Website

teamsoftware.com/software/servicetrac/

Company Facts

Organization Name

Chain Restaurant Solutions

Date Founded

1935

Company Location

United States

Company Website

www.chainrs.com

Categories and Features

Facility Management

Not specified

Categories and Features

CMMS

Calibration Management
Inventory Control
Key & Lock Management
Mobile Access
Preventive Maintenance
Service History Tracking
Technician Management

Facility Management

Asset Management
Commercial Properties
Equipment Management
Facility Scheduling
Incident Management
Inspection Management
Preventive Maintenance
Residential Properties
Schools
Work Order Management

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