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What is Servicetrac?

Servicetrac provides service contractors in the cleaning, security, and facilities management sectors with the tools needed to effectively meet their client obligations. By overseeing a variety of functions, including task management, incident reporting, and patrol tracking, as well as evaluating service quality, Servicetrac improves overall performance, reduces expenses and risks, and increases customer satisfaction. Its centralized platform offers users enhanced visibility into field operations and team dynamics, supported by service-level analytics that guide strategic planning and ensure adherence to Service Level Agreements (SLAs). Moreover, Servicetrac enables real-time data capture and instant alerts for important updates, empowering users to make proactive, informed decisions that mitigate risks and maintain superior customer service. The system also facilitates compliance with SLAs and efficient service delivery through mobile audits and inspections conducted at client sites, while consolidating crucial data into a central hub for optimized management. This all-encompassing strategy not only boosts operational effectiveness but also helps contractors foster stronger client relationships, ultimately leading to sustainable business growth. By leveraging technology in this manner, service contractors can navigate challenges more effectively and thrive in a competitive landscape.

What is FMI Works?

FMI Works is a cutting-edge cloud-based facilities management solution that many facility managers across Australia and New Zealand have come to trust. This user-friendly platform revolutionizes and simplifies the traditional, cumbersome paper-based processes. It enables you to effortlessly update your asset register, manage work orders and user requests, and obtain crucial insights for effective asset lifecycle management. Specifically tailored to meet the needs of facility managers, FMI Works alleviates the challenges and complexities often encountered with other systems. Our dedicated team is with you every step of the way, from initial product research to full implementation, and we continue to provide support throughout your transition to digital operations. We collaborate closely with you to ensure a seamless implementation experience, standing by your side as you embrace new technologies. By using FMI Works, asset management becomes a hassle-free endeavor, empowering you to create accurate reports in a matter of minutes. You can quickly compile critical data for resource requests, communicate effectively with finance departments, and ensure adherence to health and safety regulations, significantly enhancing your operational efficiency. Furthermore, our unwavering commitment to your success equips you with the essential tools and support needed to excel in the ever-evolving business landscape, paving the way for consistent improvement and growth. As you integrate FMI Works into your operations, you will find new opportunities for innovation and improved service delivery.

Media

Media

Integrations Supported

Integrations Supported

IBM Maximo Application Suite
IBM Maximo Visual Inspection
LinkSafe
MYOB
Microsoft Outlook
Microsoft Teams Phone
Oracle APM
Salesforce
Slack
TechnologyOne
Workday Adaptive Planning
Workday CLM, powered by Evisort
Workday Extend
Workday Financial Management
Workday HCM
Workday Prism Analytics
Workday Recruiting
Workday Services CPQ
Workday Skills Cloud
Xero

API Availability

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

Enhanced Plan, Premium Plan, Onboarding, Connectors + Integrations, Professional Services Packages Available

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Online Training

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

TEAM Software

Date Founded

1989

Company Location

United States

Company Website

teamsoftware.com/software/servicetrac/

Company Facts

Organization Name

FMI Works

Date Founded

1997

Company Location

Australia

Company Website

www.fmiworks.com

Categories and Features

Facility Management

Not specified

Categories and Features

Facility Management

Asset Management
Commercial Properties
Equipment Management
Facility Scheduling
Incident Management
Inspection Management
Maintenance Tracking
Preventive Maintenance
Residential Properties
Schools
Space Planning
Vendor Management
Visitor Management
Work Order Management

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