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What is Servicetrac?

Servicetrac provides service contractors in the cleaning, security, and facilities management sectors with the tools needed to effectively meet their client obligations. By overseeing a variety of functions, including task management, incident reporting, and patrol tracking, as well as evaluating service quality, Servicetrac improves overall performance, reduces expenses and risks, and increases customer satisfaction. Its centralized platform offers users enhanced visibility into field operations and team dynamics, supported by service-level analytics that guide strategic planning and ensure adherence to Service Level Agreements (SLAs). Moreover, Servicetrac enables real-time data capture and instant alerts for important updates, empowering users to make proactive, informed decisions that mitigate risks and maintain superior customer service. The system also facilitates compliance with SLAs and efficient service delivery through mobile audits and inspections conducted at client sites, while consolidating crucial data into a central hub for optimized management. This all-encompassing strategy not only boosts operational effectiveness but also helps contractors foster stronger client relationships, ultimately leading to sustainable business growth. By leveraging technology in this manner, service contractors can navigate challenges more effectively and thrive in a competitive landscape.

What is FacilityOS?

FacilityOS is a comprehensive and modular cloud-based platform designed to streamline and automate the management of facilities, assets, and visitors by bringing together functions such as visitor check-in, contractor compliance, emergency evacuation protocols, physical access credentialing, and logistics/package tracking into one cohesive system. Used by thousands of locations across the globe, this platform claims to manage over 52 million visitors, process 16 million contractors, facilitate the safe evacuation of 1.5 million individuals, and oversee the tracking of more than a billion packages. Each module—VisitorOS for check-in management, ContractorOS for vendor compliance, EmergencyOS for evacuation and alert systems, SecurityOS for temporary access credentialing, and Logistics/Asset solutions—can operate independently or in unison to provide extensive enterprise visibility. FacilityOS prioritizes adherence to regulations, maintaining audit readiness, and ensuring security, especially in sectors that are high-risk or complex, such as manufacturing, healthcare, higher education, and government. Additionally, the platform’s adaptability and scalability render it an ideal choice for organizations of diverse sizes and requirements, making it a versatile tool in the management landscape. The ability of FacilityOS to cater to specific needs ensures that it remains a valuable asset in enhancing operational efficiency.

Media

Media

Integrations Supported

Integrations Supported

2Ship
ADP DataCloud
Genetec
Infor CRM
Microsoft Azure
Microsoft Outlook
Microsoft Teams
Ping Identity
Slack
Workday HCM

API Availability

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

$199 per month

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Online Training

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

TEAM Software

Date Founded

1989

Company Location

United States

Company Website

teamsoftware.com/software/servicetrac/

Company Facts

Organization Name

FacilityOS

Date Founded

2014

Company Location

Canada

Company Website

www.facilityos.com

Categories and Features

Facility Management

Not specified

Categories and Features

Access Control

Not specified

Asset Tracking

Not specified

Contractor Management

Not specified

Emergency Management

Not specified

Facility Management

Asset Management
Inventory Control

Inventory Management

Not specified

Logistics

Not specified

Mailroom Management

Not specified

Visitor Management

Not specified

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