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What is Servicetrac?
Servicetrac provides service contractors in the cleaning, security, and facilities management sectors with the tools needed to effectively meet their client obligations. By overseeing a variety of functions, including task management, incident reporting, and patrol tracking, as well as evaluating service quality, Servicetrac improves overall performance, reduces expenses and risks, and increases customer satisfaction. Its centralized platform offers users enhanced visibility into field operations and team dynamics, supported by service-level analytics that guide strategic planning and ensure adherence to Service Level Agreements (SLAs). Moreover, Servicetrac enables real-time data capture and instant alerts for important updates, empowering users to make proactive, informed decisions that mitigate risks and maintain superior customer service. The system also facilitates compliance with SLAs and efficient service delivery through mobile audits and inspections conducted at client sites, while consolidating crucial data into a central hub for optimized management. This all-encompassing strategy not only boosts operational effectiveness but also helps contractors foster stronger client relationships, ultimately leading to sustainable business growth. By leveraging technology in this manner, service contractors can navigate challenges more effectively and thrive in a competitive landscape.
What is ISILOG GROUP?
Leverage our vast knowledge and extensive business resources to optimize your time and boost productivity. We oversee all aspects of your company's assets and business activities with ease. Enjoy the benefits of automated management for your business processes without any need for coding, making implementation simple and straightforward. The ISILOG-ISIWARE Group, a prominent player in the software publishing realm focused on IT service management, general services, and quality assurance, is backed by a skilled team of nearly 100 experts based in Nantes and Paris. With an impressive 25-year track record in the field, the Group proudly caters to more than 950 clients and serves around 83,000 users throughout France and across Europe. Holding both ISO 9001 and ISO 20000-1 certifications, ISILOG-ISIWARE is dedicated to fulfilling the quality expectations of its clients and continuously seeks to enhance customer satisfaction. Their cutting-edge IWS and NORMEA solutions are available in both SaaS and License formats, accompanied by NF Software certification, underscoring the trustworthiness and compliance of their offerings, which empower businesses to function reliably. This unwavering focus on quality and client service establishes the Group as a dependable ally in managing the challenges of contemporary business environments. As businesses continue to evolve, ISILOG-ISIWARE remains committed to providing innovative solutions that meet the changing needs of the market.
Integrations Supported
Additional information not provided
Integrations Supported
Additional information not provided
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
TEAM Software
Date Founded
1989
Company Location
United States
Company Website
teamsoftware.com/software/servicetrac/
Company Facts
Organization Name
ISILOG GROUP
Date Founded
1992
Company Location
France
Company Website
www.isilog.com
Categories and Features
Facility Management
Asset Management
Commercial Properties
Equipment Management
Facility Scheduling
Incident Management
Inspection Management
Inventory Control
Maintenance Tracking
Preventive Maintenance
Residential Properties
Room Scheduling
Schools
Space Planning
Vendor Management
Visitor Management
Work Order Management
Categories and Features
Facility Management
Asset Management
Commercial Properties
Equipment Management
Facility Scheduling
Incident Management
Inspection Management
Inventory Control
Maintenance Tracking
Preventive Maintenance
Residential Properties
Room Scheduling
Schools
Space Planning
Vendor Management
Visitor Management
Work Order Management