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What is Servicetrac?

Servicetrac provides service contractors in the cleaning, security, and facilities management sectors with the tools needed to effectively meet their client obligations. By overseeing a variety of functions, including task management, incident reporting, and patrol tracking, as well as evaluating service quality, Servicetrac improves overall performance, reduces expenses and risks, and increases customer satisfaction. Its centralized platform offers users enhanced visibility into field operations and team dynamics, supported by service-level analytics that guide strategic planning and ensure adherence to Service Level Agreements (SLAs). Moreover, Servicetrac enables real-time data capture and instant alerts for important updates, empowering users to make proactive, informed decisions that mitigate risks and maintain superior customer service. The system also facilitates compliance with SLAs and efficient service delivery through mobile audits and inspections conducted at client sites, while consolidating crucial data into a central hub for optimized management. This all-encompassing strategy not only boosts operational effectiveness but also helps contractors foster stronger client relationships, ultimately leading to sustainable business growth. By leveraging technology in this manner, service contractors can navigate challenges more effectively and thrive in a competitive landscape.

What is Patrol Points?

Condo Control's Patrol Points is an innovative security guard tour system designed to enhance and optimize the experience of patrol guard checkpoints. By utilizing advanced cloud-based NFC technology, it can be conveniently accessed via any smartphone or tablet. Security personnel have the ability to establish routes and interactive checkpoints throughout a location, promptly file incident reports, alert security teams about upcoming patrols, and synchronize patrol reports with the security dashboard in real-time. The reliability and user-friendliness of our cloud-based solution are key benefits, and it ensures functionality even without a network connection by offering offline access. Additionally, remote access capabilities allow for effective organization and monitoring of security operations from anywhere. This comprehensive system significantly elevates the standards of security management.

Media

Media

Integrations Supported

Integrations Supported

Gmail
Microsoft Outlook

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Contact us for a quote

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Online Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

TEAM Software

Date Founded

1989

Company Location

United States

Company Website

teamsoftware.com/software/servicetrac/

Company Facts

Organization Name

Condo Control

Date Founded

2008

Company Location

Canada & United States

Company Website

patrolpoints.com

Categories and Features

Facility Management

Not specified

Categories and Features

IT Risk Management

Not specified

Physical Security

Checkpoint Tracking
Data Collection
Incident Management

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