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What is Sesame?

Sesame envisions a future in which computers exhibit lifelike characteristics, enabling them to see, hear, and interact with users effortlessly. Central to this vision is the development of a personal companion—an intelligent friend who not only engages in conversation but also assists users in staying organized and informed, thereby facilitating their growth into better versions of themselves. To allow users to experience this innovative concept, Sesame has introduced a research demo for exploration. In addition, the company is working on creating lightweight eyewear that ensures comfort throughout the day, delivering high-quality audio and seamless access to the companion, allowing it to support users as they navigate their surroundings. The diverse team at Sesame is dedicated to integrating voice companions into daily life, highlighting the necessity of incorporating natural human-voice interactions that successfully connect people and technology. As advancements in technology progress, Sesame's ambitious vision seeks to transform the way we engage with our digital surroundings, ultimately fostering a more harmonious relationship between humans and machines in everyday experiences.

What is Cognigy.AI?

Cognigy.AI is a sophisticated conversational AI platform tailored for enterprises, aimed at automating customer interactions across multiple channels, such as voice and chat. By utilizing cutting-edge natural language understanding (NLU) and large language models (LLMs), it allows companies to develop smart AI agents that engage in personalized, human-like dialogues. The platform's strong integration features enable it to connect effortlessly with existing contact center and CRM systems, thereby enhancing the orchestration of customer experiences. Additionally, Cognigy.AI introduces Agentic AI, which features autonomous, goal-driven agents capable of independent thought, adaptation, and collaboration with both AI and human agents, effectively managing intricate queries with agility and accuracy. This all-encompassing solution not only facilitates the streamlining of customer service operations but also boosts engagement levels and increases efficiency in addressing customer inquiries, ultimately transforming the way businesses interact with their clients. With its innovative tools and capabilities, Cognigy.AI positions organizations to thrive in the competitive landscape of customer service.

Media

Media

Integrations Supported

8x8 Contact Center
AgentVoice
Alexa
BambooHR
Confluence
DeepL
Facebook Messenger
Firebase
Genesys Cloud CX
Google Assistant
HERE
HubSpot Customer Platform
Microsoft SharePoint
Microsoft Teams
NICE CXone Mpower
Salesforce
Salesforce Service Cloud
Slack
Tungsten Communications Manager
Zendesk

Integrations Supported

8x8 Contact Center
AgentVoice
Alexa
BambooHR
Confluence
DeepL
Facebook Messenger
Firebase
Genesys Cloud CX
Google Assistant
HERE
HubSpot Customer Platform
Microsoft SharePoint
Microsoft Teams
NICE CXone Mpower
Salesforce
Salesforce Service Cloud
Slack
Tungsten Communications Manager
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Sesame

Date Founded

2023

Company Location

United States

Company Website

www.sesame.com

Company Facts

Organization Name

Cognigy

Date Founded

2016

Company Location

Germany / United States

Company Website

www.cognigy.com

Categories and Features

Artificial Intelligence

Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

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