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What is SetMe?

Introducing SetMe, a versatile remote support software developed by the creators of FixMe.IT, a widely recognized application in the realm of remote assistance. This innovative solution provides a user-friendly interface designed for seamless connectivity and control over remote Windows or Mac computers in a secure manner. Leveraging cutting-edge technology, SetMe encompasses a robust array of features essential for delivering top-notch remote support, such as end-to-end encryption, the ability to manage multiple sessions at once, control various remote devices concurrently, perform remote reboots with auto-reconnection, and generate advanced reports. Additionally, it facilitates easy file transfers through drag-and-drop and copy-paste functionalities, includes user management tools, and implements two-factor authentication for enhanced security. With its comprehensive capabilities, SetMe stands out as an all-in-one solution for remote assistance.

What is SecureDesk?

SecureDesk is a self-hosted solution tailored for remote support and device management exclusively for Windows systems, ensuring that all operations are conducted through the user's own infrastructure without depending on external cloud services. It offers two distinct connection modes: attended sessions, which allow for real-time support with the consent of the end user, and unattended access, ideal for managing devices such as servers or kiosks that lack on-site personnel. For instances requiring advanced troubleshooting, technicians can utilize a SYSTEM-level shell to execute administrative commands directly on the device. At the core of its architecture is a strong encryption framework; both the technician’s console and the remote device generate their own AES-256-GCM encryption keys independently, with connections being initiated exclusively from the endpoints involved. The self-hosted relay that enables each session transmits only encrypted data and does not retain any keys, which means even the operator of the relay is unable to decrypt or access the content of the sessions. This innovative design significantly boosts security and delivers reassurance to users who are particularly concerned about data protection during remote support activities. In essence, SecureDesk stands out as a reliable choice for organizations looking to maintain full control over their data while ensuring a secure remote management environment.

Media

Media

No images available

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Pricing Information

$58.10 per seat per month
Take advantage of our early adopter 30% discount on all SetMe plans:
Annual plan: $58.10 per seat/month
Monthly plan: $69.30 per seat/month
Free Trial Offered?

Pricing Information

$249/year
For small IT teams and MSPs — unattended fleets, elevation and SSO.
≈ $21/mo · billed annually
Up to 10 operators
Free Version

Supported Platforms

SaaS
Windows
Mac

Supported Platforms

Windows

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub

Company Facts

Organization Name

Techinline

Date Founded

2007

Company Location

Canada

Company Website

www.setme.net

Company Facts

Organization Name

Rubix Technology

Date Founded

2012

Company Location

United States

Company Website

www.rubixtechnology.com

Categories and Features

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Session Recording

Categories and Features

Remote Support

File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording

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