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What is Seva?

Tailoring knowledge automation for teams that engage directly with customers can greatly boost efficiency. Frequently, these teams waste invaluable time seeking out essential information needed to execute their tasks effectively. Seva offers effortless access to crucial knowledge, enabling customer-facing teams to attain exceptional business outcomes faster than ever. Our artificial intelligence taps into the collective wisdom of your team, providing real-time support to every member in sales, marketing, and customer service. The hours spent searching for or duplicating information often take away from critical moments to connect with potential clients. With Seva, sales professionals can enhance their clients' experiences by improving their responsiveness, allowing them to focus on building relationships instead of laborious searches. Meanwhile, marketers find themselves hindered, as around 70% of valuable marketing resources go underutilized simply due to accessibility challenges. By leveraging Seva, marketers can efficiently guide sales teams to the exact information they need, while also gaining actionable insights from data analytics to promote a more cohesive and informed strategy. This seamless integration of knowledge automation not only optimizes workflows but also fosters a more collaborative atmosphere among all teams, ultimately leading to greater organizational success. Additionally, adopting such advanced tools encourages an agile approach to customer interaction, ensuring that companies remain competitive in a fast-paced market.

What is Pylon?

Pylon serves as a comprehensive support platform tailored for contemporary B2B enterprises. We equip post-sales teams with essential tools such as ticketing software, an omnichannel approach for B2B communications (including Slack Connect and Microsoft Teams), an interactive chat widget, a robust knowledge base, an AI-powered support bot, along with customer marketing and account management solutions. Our platform is designed specifically to address the unique needs of B2B businesses, enabling you to assist customers on their preferred channels while facilitating various support tiers. Our AI feature can generate support articles derived from previous issue resolutions, while our Triggers help formalize workflows and business processes. Additionally, with Macros, you can efficiently handle frequent inquiries. Engagement tracking allows for the dissemination of updates, newsletters, and new feature announcements to your clients. All customer information is meticulously organized and accessible in one centralized location, providing stakeholders with a comprehensive view of their team's ongoing concerns. If you're considering utilizing Slack for customer support, we would love to connect, as our users typically manage over 180 customer channels. The integration of these tools not only enhances communication but also streamlines the support process, leading to higher customer satisfaction and improved operational efficiency.

Media

Media

Integrations Supported

Asana
Jira
Microsoft Teams
Salesforce
Slack
Box
Dropbox
Google Chrome
Google Drive
Zendesk

Integrations Supported

Asana
Jira
Microsoft Teams
Salesforce
Slack
GitHub
Google Cloud BigQuery
HubSpot Service Hub
Linear
Opsgenie
PagerDuty
Pipedrive
Snowflake
Versori
incident.io

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

$59 per month per seat
Depending on your needs we have a plan for you!
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

24 Hour Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub

Company Facts

Organization Name

Seva

Company Location

United States

Company Website

www.hiseva.com

Company Facts

Organization Name

Pylon

Company Location

United States

Company Website

usepylon.com

Categories and Features

AI Knowledge Base

Not specified

Knowledge Management

Not specified

Sales Enablement

Not specified

Categories and Features

AI Customer Service

Not specified

AI Knowledge Base

Not specified

Chatbot

Human Takeover
Machine Learning
Natural Language Processing
Ready-made Templates
Reporting / Analytics

Conversational AI

For Developers
On-Screen Chats

Customer Communications Management

Batch Communications
Chat / Messaging
Multi-Channel Communications
On-Demand Communications
Personalization

Customer Self-Service

Not specified

Customer Service

Alerts / Escalation
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Surveys & Feedback
Virtual Assistant
Workflow Management

Help Desk

Alerts / Escalation
Automated Routing
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Full Text Search
Knowledge Base Management
Self Service Portal

Live Chat

Customizable Branding
Third Party Integration
Transfers / Routing

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