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What is Shadow Forms?

Shadow Forms Vault is a cutting-edge solution designed for the efficient management of digital forms and compliance documentation, particularly for industries such as construction and trades that operate in high-risk settings. This platform empowers organizations to digitize their standard Work Method Statements (SWMS), inspections, permits, Inspection Test Plans (ITPs), pre-starts, checklists, and a variety of other forms, all while maintaining their current workflows and systematized document structures. On-site personnel can effortlessly complete forms using their iPhone or iPad, even without internet access, featuring capabilities for signatures, photographs, and the synchronization of digital records back to a centralized company Vault. The inclusion of QR Sign-On Registers streamlines the process, enabling workers and contractors to access necessary documents and sign in digitally. Once finalized, the records can be easily searched and transformed into well-formatted PDF documents. In addition, Shadow Forms provides an extensive form conversion service, aiding organizations in moving away from paper-based methodologies without drastically altering their current operational processes. This adaptability not only supports a smoother transition to digital workflows but also significantly boosts efficiency and compliance in sectors that face high risks. By utilizing Shadow Forms, companies can ensure that they remain up-to-date with regulatory requirements while optimizing their documentation practices.

What is Serviceplane?

Serviceplane is a cloud-driven platform tailored for public sector agencies and private customer support teams. It consolidates multiple communication channels such as web chat, telephone, email, SMS, and online forms into a cohesive case management framework, designed with a workspace enabling staff to efficiently handle case routing and documentation. The system incorporates an AI assistant that utilizes data from authorized websites, documents, and SharePoint, ensuring it appropriately cites sources and refers complex inquiries to human representatives when needed. Teams can test responses in a shadow mode before activating any communication channel, access read-only account details or case history, and must authenticate identities before disclosing sensitive information in public discussions. Furthermore, Serviceplane streamlines workflows for shared mailboxes, offers support for contact center personnel, includes single sign-on capabilities for staff, and supports multilingual communications. This sophisticated platform is adeptly crafted for governmental organizations and service teams across a variety of fields such as healthcare, finance, insurance, education, technology, utilities, retail, and property management, guaranteeing a well-rounded support system that caters to diverse requirements. Ultimately, Serviceplane strives to bolster collaboration and boost efficiency in customer service practices across a multitude of industries, making it a vital resource for modern service delivery.

Media

Media

No images available

Integrations Supported

Integrations Supported

Genesys Cloud CX
Microsoft 365
Microsoft Entra ID
Okta

API Availability

API Availability

Has API

Pricing Information

$23
Pricing starts from $23 per user/month. Starter package: $797 + GST per year, including 3 Shadow Forms Vault licences and 3 existing forms converted to digital. Additional users and custom plans are available for larger teams.
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Android
iPhone
iPad
Mac

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Not specified

Training Options

Documentation Hub
On-Site Training

Training Options

Not specified

Company Facts

Organization Name

Neon Room Pty Ltd

Date Founded

2005

Company Location

Australia

Company Website

www.shadowforms.app

Company Facts

Organization Name

2AM Fusion

Company Location

United States

Company Website

serviceplane.ai/

Categories and Features

Construction Safety

Not specified

Categories and Features

AI Customer Service

Not specified

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