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What is ShadowSense?

ShadowSense offers an outstanding, high-performance multi-touch solution that goes well beyond basic X-Y position data, specifically designed for clients operating in diverse and challenging settings. The launch of Dashboard, a revolutionary feature, allows users to easily configure and modify touchscreen functions across all ShadowSense-enabled frames. This cutting-edge tool gives users the ability to adjust various settings, including improving spurious touch detection and palm rejection, identifying debris and static objects, counteracting the effects of rain and liquids, and recognizing touch inputs from different materials. Moreover, Dashboard is equipped with strong monitoring capabilities that allow users to quickly assess the operational status and reliability of their ShadowSense frames, ensuring continuous performance even for the most critical applications at all hours. This all-encompassing strategy confirms that ShadowSense is at the forefront of touch technology solutions, while also providing users with the tools they need to maintain peak performance in their specific environments. Ultimately, the combination of adaptability and reliability positions ShadowSense as a premier choice for advanced touch applications.

What is Shadow CMS?

Shadow CMS Enterprise's call accounting system excels in pinpointing operational inefficiencies, identifying atypical activities, reconciling billing discrepancies, facilitating migration strategies, and overseeing telecom costs. Many organizations face difficulties in managing their workforce and enhancing productivity levels. The Shadow All-In-One solution boasts a comprehensive suite of real-time and historical reporting tools, along with dashboards that illustrate service quality, call traffic, departmental efficiency, and analytics for call centers. Furthermore, Shadow can assimilate communication metrics from various IP/PBX platforms, communication servers, and collaboration software, producing detailed reports for thorough examination of patterns, trends, key performance indicators (KPIs), and workforce enhancement. The data is systematically arranged and presented through customizable dashboards, reports, or actionable alerts based on predetermined criteria. Shadow offers a variety of modules that cater to the needs of different environments, providing tailored dashboards and metrics suited for real-time applications like call centers, healthcare institutions, and emergency operations centers. This information is accessible via desktops, wall displays, or can be disseminated directly to teams for prompt insights and strategic decision-making. Enhanced visibility into communication metrics empowers organizations to make strategic choices that boost efficiency, ultimately leading to improved performance and operational excellence. By leveraging these insights, companies can better align their resources and strategies to meet dynamic market demands.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

$1000 one-time payment

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars

Training Options

Documentation Hub

Company Facts

Organization Name

Baanto

Date Founded

2009

Company Location

Canada

Company Website

baanto.com/software/

Company Facts

Organization Name

Resource Software International

Date Founded

1990

Company Location

Canada

Company Website

www.telecost.com/rsi-products.php#SHADOWCMS

Categories and Features

Dashboard

Not specified

Categories and Features

Call Accounting

By-Extension Reporting
Call Duration
Call Monitoring
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Unattended Call Management

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