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What is Shark Finesse?

Shark Finesse is an innovative AI-driven platform that simplifies and unifies the creation, management, and presentation of business cases tailored to customer needs throughout the sales process. Central to its capabilities is the SharkSense AI engine, which promotes value engineering by linking your solutions to customer goals while also guiding collaborative sessions that improve both clarity and efficiency in business case development. Designed for enterprise use, this cloud-based application offers an intuitive web interface that aids marketing, pre-sales, sales, and customer success teams in real-time across multiple devices—desktop, tablet, and mobile—while maintaining functionality without internet access, ensuring conversations with clients remain focused on measurable ROI rather than being overwhelmed by spreadsheets. Additionally, the platform efficiently organizes product catalogs, financial calculators, and industry-specific templates, featuring an extensive library of benefit frameworks and generating outputs that work seamlessly with widely-used software like Microsoft Office, Google Workspace, and OpenOffice. This comprehensive tool not only enhances productivity but also enables teams to concentrate on what truly counts—delivering impactful results that resonate with clients and fostering deeper engagement. By leveraging its capabilities, organizations can significantly elevate their approach to customer interaction and satisfaction.

What is Cisco Finesse?

Transform your customer service operations with Cisco Finesse, an advanced desktop solution tailored for both agents and supervisors that promotes effective collaboration across the teams within your service organization. Designed with the user in mind, Finesse enhances the experience of customer care representatives and seamlessly integrates with the Cisco Collaboration suite while following industry standards. This platform facilitates cost-effective customization of interfaces for agents and supervisors through open web 2.0 APIs, allowing for the easy addition of supplementary applications that provide extra value. By integrating traditional contact center functionalities into a streamlined, browser-based desktop, Cisco Finesse eliminates the necessity for client-side installations. Customers benefit from a single, flexible interface, or cockpit, that allows customer care personnel rapid access to a diverse range of resources and information, which results in faster and more accurate service delivery. Additionally, this forward-thinking solution streamlines communication and collaboration among teams, greatly improving overall operational efficiency. In essence, Cisco Finesse is not just about enhancing service; it's about transforming the way teams engage with each other and with customers.

Media

Media

Integrations Supported

Altair Knowledge Hub
Apache OpenOffice
Cisco Jabber
Daisee
Dynamics Telephony
Empirix
Google Workspace
HIACS
Microsoft 365
Microsoft Azure
Microsoft Excel
Microsoft Office 2024
Microsoft PowerPoint
Microsoft Word
Okta
POSTIDENT
Salsify
Siemens NX
Tangoe
Unit4 ERP

Integrations Supported

Altair Knowledge Hub
Apache OpenOffice
Cisco Jabber
Daisee
Dynamics Telephony
Empirix
Google Workspace
HIACS
Microsoft 365
Microsoft Azure
Microsoft Excel
Microsoft Office 2024
Microsoft PowerPoint
Microsoft Word
Okta
POSTIDENT
Salsify
Siemens NX
Tangoe
Unit4 ERP

API Availability

Has API

API Availability

Has API

Pricing Information

$3,287.47 per year
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Shark Finesse

Date Founded

2002

Company Location

United Kingdom

Company Website

sharkfinesse.com

Company Facts

Organization Name

Cisco

Date Founded

1984

Company Location

United States

Company Website

www.cisco.com/c/en/us/products/contact-center/finesse/index.html

Categories and Features

Sales Engagement

CRM Integration
Call Scripts / Call Steps
Email Sequences
Email Tracking / Automation
Lead Management
Reporting / Analytics
Sales / Voice Dialer
Sales Automation
Search
Task Management
Templates
Workflow Management

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

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