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What is Shepherd Veterinary Software?
What distinguishes Shepherd from other veterinary practice management systems (PiMS) is not only its inception by an active DVM but also its innovative design features.
The user interface incorporates a traditional SOAP framework, which facilitates the automatic generation of invoices in real time as treatments are provided to patients. As emphasized by our founder, Dr. Cindy Barnes, “If your record is accurate, so is your invoice.”
Additionally, Shepherd employs advanced backend automations that deliver discharge instructions and treatment notes immediately after administration, ensuring that all client information is prepared and available by the time of checkout.
In conjunction with its sophisticated backend capabilities, we provide integrations with top-tier laboratories, enabling users to order lab services directly from any active SOAP, with lab orders syncing seamlessly into the patient’s record.
Moreover, our built-in inventory management tool empowers users to effortlessly monitor and manage their stock levels, allowing practices to track their current inventory and identify items that need reordering, as well as surplus stock that may need to be addressed.
At Shepherd, we take pride in being a software solution crafted specifically for veterinarians by fellow veterinarians, ensuring that our offerings are tailored to meet the unique needs of the veterinary community.
What is Process Shepherd?
At its essence, Process Shepherd's features, including decision trees and agent scripting, equip agents with structured, incremental support for navigating intricate workflows, while also offering integration with various external platforms like CRM and helpdesk solutions. The primary objective of this system is to improve workflows, strengthen compliance, and enhance productivity in contact centers and help desks.
Process Shepherd dissects workflows into a series of manageable steps or inquiries, allowing agents to progress through them sequentially. This segmented approach simplifies the management of complex tasks, significantly shortening the onboarding time for new agents and minimizing the average duration of each customer interaction.
By implementing this system, organizations can expect to reduce agent onboarding time by up to 80%, accelerate ramp-up periods by 40%, and lower average handling time by 30%, ultimately leading to a more efficient operation. The benefits of streamlined workflows not only facilitate quicker training but also lead to improved customer satisfaction and operational success.
Integrations Supported
Aircall
Chckup
Freshdesk
Genesys Cloud CX
Salesforce
WaitWell
Zendesk
Zoho CRM
Integrations Supported
Aircall
Chckup
Freshdesk
Genesys Cloud CX
Salesforce
WaitWell
Zendesk
Zoho CRM
API Availability
Has API
API Availability
Has API
Pricing Information
$299.00/month
Free Trial Offered?
Free Version
Pricing Information
$20
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Shepherd Veterinary Software
Date Founded
2016
Company Location
United States
Company Website
shepherd.vet
Company Facts
Organization Name
Process Shepherd
Date Founded
2022
Company Location
United States
Company Website
www.processshepherd.com
Categories and Features
Veterinary
Appointment Reminders
Appointment Scheduling
Billing & Invoicing
Boarding Management
Image Storage
Inventory Management
Patient Records
Prescription Management
Treatment Plans
Categories and Features
Business Process Management
Access Controls / Permissions
Alerts / Notifications
Business Process Automation
Business Rules Management
Collaboration
Process Change Tracking
Process Mapping
Process Modeling & Design
Visual Workflow Management