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What is Shepherd Veterinary Software?

What distinguishes Shepherd from other veterinary practice management systems (PiMS) is not only its inception by an active DVM but also its innovative design features. The user interface incorporates a traditional SOAP framework, which facilitates the automatic generation of invoices in real time as treatments are provided to patients. As emphasized by our founder, Dr. Cindy Barnes, “If your record is accurate, so is your invoice.” Additionally, Shepherd employs advanced backend automations that deliver discharge instructions and treatment notes immediately after administration, ensuring that all client information is prepared and available by the time of checkout. In conjunction with its sophisticated backend capabilities, we provide integrations with top-tier laboratories, enabling users to order lab services directly from any active SOAP, with lab orders syncing seamlessly into the patient’s record. Moreover, our built-in inventory management tool empowers users to effortlessly monitor and manage their stock levels, allowing practices to track their current inventory and identify items that need reordering, as well as surplus stock that may need to be addressed. At Shepherd, we take pride in being a software solution crafted specifically for veterinarians by fellow veterinarians, ensuring that our offerings are tailored to meet the unique needs of the veterinary community.

What is Process Shepherd?

At its essence, Process Shepherd's features, including decision trees and agent scripting, equip agents with structured, incremental support for navigating intricate workflows, while also offering integration with various external platforms like CRM and helpdesk solutions. The primary objective of this system is to improve workflows, strengthen compliance, and enhance productivity in contact centers and help desks. Process Shepherd dissects workflows into a series of manageable steps or inquiries, allowing agents to progress through them sequentially. This segmented approach simplifies the management of complex tasks, significantly shortening the onboarding time for new agents and minimizing the average duration of each customer interaction. By implementing this system, organizations can expect to reduce agent onboarding time by up to 80%, accelerate ramp-up periods by 40%, and lower average handling time by 30%, ultimately leading to a more efficient operation. The benefits of streamlined workflows not only facilitate quicker training but also lead to improved customer satisfaction and operational success.

Media

Media

Integrations Supported

Aircall
Chckup
Freshdesk
Genesys Cloud CX
Salesforce
WaitWell
Zendesk
Zoho CRM

Integrations Supported

Aircall
Chckup
Freshdesk
Genesys Cloud CX
Salesforce
WaitWell
Zendesk
Zoho CRM

API Availability

Has API

API Availability

Has API

Pricing Information

$299.00/month
Free Trial Offered?
Free Version

Pricing Information

$20
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Shepherd Veterinary Software

Date Founded

2016

Company Location

United States

Company Website

shepherd.vet

Company Facts

Organization Name

Process Shepherd

Date Founded

2022

Company Location

United States

Company Website

www.processshepherd.com

Categories and Features

Veterinary

Appointment Reminders
Appointment Scheduling
Billing & Invoicing
Boarding Management
Image Storage
Inventory Management
Patient Records
Prescription Management
Treatment Plans

Categories and Features

Business Process Management

Access Controls / Permissions
Alerts / Notifications
Business Process Automation
Business Rules Management
Collaboration
Process Change Tracking
Process Mapping
Process Modeling & Design
Visual Workflow Management

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