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What is ShieldPSA?

ShieldPSA is a specialized Professional Services Automation (PSA) solution created specifically for Managed Service Providers (MSPs) and IT service teams, integrating essential service management and business operations into one streamlined interface. This platform simplifies the management of customer inquiries, support tickets, service level agreements (SLAs), project oversight, contract management, time tracking, billing, and extensive reporting functionalities. By providing tools that encompass the entire service lifecycle—from the initial receipt and prioritization of service requests to their resolution, including time management, contract administration, and invoicing—ShieldPSA guarantees a smooth operational flow. In addition, it boasts features such as automated workflows, service catalogs, customer and contact management, detailed reporting, a client portal, and multiple integrations, all aimed at enhancing the daily functions of MSPs. With a commitment to helping MSPs consolidate their service operations, the platform improves visibility into technician and customer interactions, standardizes processes, and streamlines the management of recurring services, promoting greater efficiency. Moreover, ShieldPSA is offered as a free PSA solution, with the option for professional services that cater to advanced requirements and boost productivity even further. This blend of functionalities positions it as an essential resource for teams dedicated to enhancing operational effectiveness and ensuring customer satisfaction, ultimately driving growth and success in the competitive landscape of IT services.

What is Dayshape?

Dayshape provides cutting-edge resource management software that empowers organizations to attain remarkable achievements. Endorsed by the Big Four and numerous leading professional services firms worldwide, Dayshape uniquely integrates advanced AI, real-time financial insights, and comprehensive firm-wide analytics, transforming resource management into a pivotal strategic function. With extensive connectivity, Dayshape seamlessly integrates into existing systems and is distinguished as the sole resource management vendor offering a packaged solution for Workday, designed to navigate complexities and scale alongside your firm. By fostering profitable growth, facilitating informed decision-making, and ensuring client and team satisfaction, we assist our customers in cultivating resilient organizations and advancing their careers for the future. Ultimately, Dayshape not only enhances operational efficiency but also strengthens the foundation for sustainable success.

Media

Media

Integrations Supported

Integrations Supported

CCH iFirm
CatalystOne
Deltek Maconomy
Flowcase
IRIS Accountancy Suite
Microsoft Dynamics 365
Oracle PeopleSoft
SAP Cloud Platform
Salesforce
Workday Extend

API Availability

API Availability

Has API

Pricing Information

$0
Free Version

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Windows
Mac
Linux

Supported Platforms

SaaS
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Webinars
Online Training

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

Vembu Technologies

Company Location

United States

Company Website

www.shieldpsa.com

Company Facts

Organization Name

Dayshape

Date Founded

2013

Company Location

United Kingdom

Company Website

dayshape.com

Categories and Features

AI PSA

Not specified

MSP

Not specified

Categories and Features

AI PSA

Not specified

Calendar

Calendar Sync
Collaboration Tools
Scheduling

Professional Services Automation

Collaboration Tools
Portfolio Management
Project Management
Resource Management
Time & Expense Tracking

Resource Management

Capacity Management
Data Visualization
Demand Forecasting
Drag & Drop
Employee Scheduling
Filtered Search
Resource Allocation
Skills Tracking
Utilization Management

Scheduling

Alerts/Notifications
Appointment Scheduling
Automated Scheduling
Calendar Management
Employee Scheduling
Group Scheduling
Multi-Location
Real-time Scheduling
Resource Scheduling

Workforce Management

Budgeting & Forecasting
Employee Lifecycle Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

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