Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 1 Rating

Total
ease
features
design
support

Alternatives to Consider

  • SuperOps Reviews & Ratings
    295 Ratings
    Company Website
  • Kantata Reviews & Ratings
    2,341 Ratings
    Company Website
  • EcholoN Reviews & Ratings
    50 Ratings
    Company Website
  • Auvik Reviews & Ratings
    678 Ratings
    Company Website
  • Planfix Reviews & Ratings
    58 Ratings
    Company Website
  • Project Insight Reviews & Ratings
    122 Ratings
    Company Website
  • Wrike Reviews & Ratings
    7,635 Ratings
  • NinjaOne Reviews & Ratings
    6,065 Ratings
    Company Website
  • Hotspot Shield Reviews & Ratings
    121 Ratings
    Company Website
  • Feroot Reviews & Ratings
    33 Ratings
    Company Website

What is ShieldPSA?

ShieldPSA is a specialized Professional Services Automation (PSA) solution created specifically for Managed Service Providers (MSPs) and IT service teams, integrating essential service management and business operations into one streamlined interface. This platform simplifies the management of customer inquiries, support tickets, service level agreements (SLAs), project oversight, contract management, time tracking, billing, and extensive reporting functionalities. By providing tools that encompass the entire service lifecycle—from the initial receipt and prioritization of service requests to their resolution, including time management, contract administration, and invoicing—ShieldPSA guarantees a smooth operational flow. In addition, it boasts features such as automated workflows, service catalogs, customer and contact management, detailed reporting, a client portal, and multiple integrations, all aimed at enhancing the daily functions of MSPs. With a commitment to helping MSPs consolidate their service operations, the platform improves visibility into technician and customer interactions, standardizes processes, and streamlines the management of recurring services, promoting greater efficiency. Moreover, ShieldPSA is offered as a free PSA solution, with the option for professional services that cater to advanced requirements and boost productivity even further. This blend of functionalities positions it as an essential resource for teams dedicated to enhancing operational effectiveness and ensuring customer satisfaction, ultimately driving growth and success in the competitive landscape of IT services.

What is Nostra?

Reduce administrative expenses by utilizing Nostra's simple system for time tracking and approvals. This allows users to accurately see how their staff spends time in relation to scheduled plans. Additionally, this capability offers valuable insights into overall company performance, empowering users to make informed strategic decisions that foster business growth. Our platform encompasses various modules such as staffing, time tracking, sales pipeline management, milestone tracking, role management, and comprehensive reporting features for enhanced operational efficiency. By integrating these tools, businesses can streamline their processes and improve productivity.

Media

Media

Integrations Supported

Integrations Supported

BigTime
HubSpot CRM
HubSpot Customer Platform
Jira
QuickBooks Desktop Pro
QuickBooks Online
Salesforce
Zoho CRM

API Availability

API Availability

Has API

Pricing Information

$0
Free Version

Pricing Information

$5/user/month
Free Trial Offered?

Supported Platforms

SaaS
Windows
Mac
Linux

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Webinars
Online Training

Training Options

On-Site Training

Company Facts

Organization Name

Vembu Technologies

Company Location

United States

Company Website

www.shieldpsa.com

Company Facts

Organization Name

Nostra

Company Location

United States

Company Website

www.getnostra.com

Categories and Features

AI PSA

Not specified

MSP

Not specified

Categories and Features

AI PSA

Not specified

Operations Management

Not specified

Professional Services Automation

Billing & Invoicing
CRM
Portfolio Management
Project Management
Resource Management
Time & Expense Tracking

Project Accounting

Not specified

Resource Management

Capacity Management
Data Visualization
Demand Forecasting
Employee Scheduling
Resource Allocation
Skills Tracking
Utilization Management

Time and Expense

Activity Tracking
Billable Hours Tracking
Billing Rate Management
Expense Tracking
Invoice Processing
Multiple Billing Rates
Project Tracking
Reimbursement Management
Time Tracking by Client
Time Tracking by Project

Time Tracking

Billable & Non-Billable Hours
Billing & Invoicing
Employee Database
Mobile Time Tracking
Multiple Billing Rates
Timesheet Management
Vacation / Leave Tracking

Popular Alternatives

Kaseya BMS Reviews & Ratings

Kaseya BMS

Kaseya

Popular Alternatives

Autotask PSA Reviews & Ratings

Autotask PSA

Datto, a Kaseya company
BigTime Reviews & Ratings

BigTime

BigTime Software