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What is Shieldpay?

Conduct your transactions confidently with Shieldpay, which provides clear and user-friendly payment solutions specifically designed for the legal, financial, and professional services industries. Our platform streamlines customer due diligence, payment processing, and transaction management, supported by a dedicated team of professionals who are always ready to assist. By entrusting your client account operations to us, you can enhance operational efficiency, reduce risks, and decrease administrative costs. Within just 48 hours, you can set up a secure escrow facility tailored to various transaction types with our flexible solution. We deliver strategic approaches that address the specific needs of each transaction, ensuring prompt payment settlements to stakeholders across multiple jurisdictions. Whether you need to demonstrate financial reliability for expenses, protect disputed funds pending legal outcomes, manage class action finances, or facilitate settlement payments, we have you covered. Moreover, we manage contractual payments and distribute milestone funds, ensuring that construction projects remain on schedule and within financial constraints, thereby improving overall project oversight. With Shieldpay, you can confidently and efficiently navigate the complexities inherent in payment transactions, empowering your business to thrive in a competitive environment.

What is Everhelp?

Everhelp is an AI-powered customer support outsourcing ecosystem that pairs automation with trained human agents to hit the performance metric that matters most to a business. Instead of a fixed service package, we build support around whichever target a client sets, then configure the technology, workflows, and staffing to reach it. Our automation layer handles up to 85% of routine requests end-to-end, and the platform covers 90+ languages with AI (30+ with human agents), across live chat, phone, email, ticketing, social media, and proprietary CMS integrations. First response time runs as fast as 15 seconds, backed by real-time reporting and performance dashboards clients can monitor directly. Founded in 2021, we've become a fast-growing business, scaling to 1,000+ agents across 4 continents and landing a top spot on Clutch's Top 100 Fastest-Growing Companies list. We offer experience running support operations for 125+ clients in SaaS, ecommerce, fintech, and hospitality. This approach earned EverHelp 8 awards, including a Gold Stevie Award for Customer Service Outsourcing Provider of the Year and a Silver Stevie® Award in the Best Use of Technology in Customer Service.

Media

Media

No images available

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Shieldpay

Date Founded

2016

Company Location

United Kingdom

Company Website

www.shieldpay.com

Company Facts

Organization Name

Everhelp

Date Founded

2021

Company Location

Poland

Company Website

www.ever-help.com

Categories and Features

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

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