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What is ShippingChimp?

ShippingChimp is a cutting-edge solution for order tracking, crafted to enhance the customer experience significantly after a purchase has been made. This platform empowers users to foresee potential delivery problems, keeps them updated on their order status, handles issues related to lost or damaged items, includes a self-service portal for returns, and strategically requests feedback from customers. Our main objective is to provide you with a seamless shipping experience, from generating shipping labels to ensuring the successful delivery of your packages. You can count on us for a hassle-free delivery process. Moreover, you can enjoy savings of up to 53% on your shipping costs. Regardless of the destination within Canada, we present the most competitive rates to ensure your shipping requirements are fulfilled both effectively and economically. With ShippingChimp, you can significantly enhance your satisfaction after a purchase, making the entire shipping journey more enjoyable and stress-free. Experience the difference with a service that prioritizes your needs.

What is Route?

Elevate the customer journey right to their doorstep by utilizing Route, which enables brands to effectively oversee their post-purchase experiences through features such as visual order tracking, package protection, and easy claim filing, complemented by the groundbreaking universal order history tool. In a landscape where e-commerce is increasingly prevalent, it is critical for brands to refine every aspect of the customer experience in order to secure a competitive advantage; however, many have yet to prioritize the optimization of the post-purchase phase. Route empowers brands to take control of their post-purchase workflows, starting from the moment a customer checks out until their order arrives, while simultaneously nurturing customer loyalty and transforming buyers into brand advocates. Customers have the convenience of opting for Route+ at checkout, which enhances their orders with package protection and allows for hassle-free refunds and reorders with a single click. This efficient approach greatly reduces the effort required from customers and leads to a more seamless claims experience, thereby enriching the overall shopping journey. By focusing on these enhancements, brands not only reinforce their relationships with customers but also create a community of loyal supporters who are likely to return for future purchases. Ultimately, investing in customer experience improvements is a strategic move that can yield long-term benefits for a brand's reputation and success.

Media

Media

Integrations Supported

Magento
Shopify
WooCommerce
Amazon
BigCommerce
Descartes ShipRush
EasyPost
FedEx Ship Manager
QuickBooks Online
ShipStation
Shopify POS
Shopify Plus
Xero
eBay

Integrations Supported

Magento
Shopify
WooCommerce
AmmoReady
Appbrew
Prive
ShipCalm
Wufoo

API Availability

API Availability

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

Cost to Customer:1% of total cart
Cost to Merchant: Free
Free Version

Supported Platforms

SaaS
On-Prem

Supported Platforms

SaaS
iPhone
iPad

Customer Service / Support

Not specified

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub

Company Facts

Organization Name

ShippingChimp

Company Website

www.shippingchimp.com

Company Facts

Organization Name

Route

Date Founded

2018

Company Location

United States

Company Website

route.com/merchants/

Categories and Features

Last Mile Delivery

Not specified

Shipment Tracking

Not specified

Categories and Features

Order Management

Order Tracking

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