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What is Sighted?

Towards the end of 2019, Marshall Golub, the Co-founder of Sighted, initiated an online search for a specific product for his elderly dog, only to be met with disappointment due to the scarcity of appropriate results. This experience led him to reflect on the vast number of individuals searching for products that were hardly represented on the internet. His investigation unveiled that millions of queries go unanswered daily, highlighting a significant gap in the market. This insight triggered an extensive two-year project focused on research and the development of over 100 websites dedicated to consumer products. During this journey, two pivotal factors emerged that play a critical role in generating targeted search traffic: the loading speed of the webpages and the content tailored to address these overlooked consumer inquiries. The success of this initiative has been extraordinary. Sighted's innovative technology is engineered to pinpoint, assess, and filter through inadequately addressed search queries. Consequently, we leverage these inquiries by producing informative articles and showcasing relevant advertisements across our website network, thereby converting unanswered questions into valuable consumer resources. This strategic method not only fulfills a pressing market demand but also fosters substantial user engagement and revenue generation, proving the efficacy of targeting unaddressed needs. Additionally, by continually refining our approach, we aim to expand our impact and reach even more consumers seeking solutions.

What is Inbenta Search?

Enhance the accuracy of your results using the Inbenta Semantic Search Engine, which understands the underlying intent of customer questions. Being the most widely deployed self-service feature, present on 85% of websites, the ability to deliver the most relevant information can greatly elevate the overall customer experience on your platform. Inbenta Search consolidates data from a variety of customer relationship management systems, including Salesforce.com and Zendesk, along with other selected online resources. By utilizing Inbenta's advanced Symbolic AI and Natural Language Processing technologies, this sophisticated semantic search tool interprets user queries effectively, provides prompt and accurate responses, and contributes to lower support costs. Moreover, the integration of Inbenta’s Symbolic AI technology negates the necessity for extensive data training, enabling rapid setup and immediate benefits from the Inbenta Search engine. As a result, businesses can not only boost customer satisfaction but also optimize their operational expenditures in a streamlined manner, ultimately leading to a more efficient service delivery model.

Media

Media

Integrations Supported

Integrations Supported

Genesys Cloud CX
NTT Cloud Communications
NiCE Workforce Management (WFM)
Salesforce
TCS BaNCS
Zendesk

API Availability

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Not specified

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

Sighted

Company Location

United States

Company Website

www.sighted.com

Company Facts

Organization Name

Inbenta

Date Founded

2005

Company Location

United States

Company Website

www.inbenta.com/en/products/search/

Categories and Features

Billing and Invoicing

Contact Database
Customizable Invoices
Hourly Billing
Multi-Currency
Online Invoicing
Payment Processing

Categories and Features

eCommerce Search

Not specified

Semantic Search

Not specified

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