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What is Simplesat?

Simplesat offers a simple and enjoyable platform for customers to share their feedback regarding their CSAT (Customer Satisfaction Test) and NPS (Net Promoter Score). With integrations available for platforms such as ConnectWise, Zendesk, Autotask, Salesforce, Freshdesk, and HubSpot, you can seamlessly gather customer satisfaction insights. Additionally, you can incorporate the customer survey into your email signature, allowing for direct feedback collection through Simplesat. This centralized storage of all feedback facilitates straightforward analysis and actionable insights for your team, enhancing your customer relationship management efforts. By streamlining the process, Simplesat empowers businesses to better understand their customers' needs and improve overall satisfaction levels.

What is Cloud4Feed?

Cloud4Feed offers a diverse range of feedback collection methods, allowing businesses to customize the channels for acquiring customer insights across different touchpoints, which results in a greater accumulation of feedback. By modifying the frequency of feedback requests based on the processing times at these touchpoints, companies can prevent overwhelming customers with an excessive number of surveys simultaneously. The introduction of validity periods for feedback submissions guarantees that the responses are both relevant and timely. Furthermore, businesses can create reminders for customers who have yet to share their insights, thereby enhancing engagement in the process. This approach empowers customers to articulate their expectations of the brand or store, express their opinions on the store environment, and communicate any specific desires related to the products or services available. In sectors like the automotive industry, feedback is diligently gathered at various interaction points, enabling management to effectively respond to the insights obtained. Additionally, the most appropriate communication channel is determined for customers who have recently utilized services, ensuring swift follow-up. Such a proactive strategy not only boosts customer satisfaction but also cultivates a culture of constant improvement, ultimately leading to enhanced loyalty and a stronger relationship between the business and its clientele. This ongoing dialogue helps businesses stay attuned to the evolving needs and preferences of their customers.

Media

Media

Integrations Supported

Autotask PSA
Dropbox
Easyflow
Freshservice
HappySat
HubSpot Marketing Hub
HubSpot Service Hub
Intercom
Kaseya VSA
Kustomer
LiveAgent
Microsoft Outlook
Salesforce
ServiceNow
Shopify
Slack
Spiceworks MSP
Strategy Overview
Trengo

Integrations Supported

HTML

API Availability

Has API

API Availability

Has API

Pricing Information

$99/month
All inclusive pricing - Unlimited customers, users, and surveys.
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
On-Site Training

Company Facts

Organization Name

Pronto Holdings

Date Founded

2016

Company Location

United States

Company Website

www.simplesat.io

Company Facts

Organization Name

Cloud4Feed

Company Location

Turkey

Company Website

www.cloud4feed.com/index/listen

Categories and Features

Customer Feedback

Not specified

Customer Satisfaction

Analytics
Feedback Collection
Survey Management

NPS

Not specified

Survey

Data Analysis Tools
Email Marketing
Mobile Survey

Categories and Features

Customer Engagement

Not specified

Customer Experience

Not specified

Customer Feedback

Not specified

NPS

Not specified

Sentiment Analysis

Not specified

Survey

Not specified

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