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ease
features
design
support

Ratings and Reviews 1 Rating

Total
ease
features
design
support

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What is Simplr?

Navigating the right level of customer support has grown more challenging over time. Simplr presents a dynamic solution where you are billed only for the support services you actually use, avoiding the pitfalls of estimated needs. Our customer service is available 24/7 and can swiftly adapt to your requirements, effectively replicating the performance of your most skilled agents. With a flexible outsourcing model, you only pay for successful interactions, thereby removing expenses tied to downtime or inefficiency. Experience round-the-clock support that can shift in response to your demands in an instant. Our team comprises exceptional individuals who surpass the typical standards of contact center staff. By leveraging advanced technology, we capture the best qualities of your top performers to ensure that each customer inquiry is handled with the utmost care. Additionally, we benefit from the backing of Asurion, the leading provider of technology protection and support worldwide, which guarantees Simplr enjoys strong financial backing, superior data security, and extensive enterprise-level customer service capabilities. Simplr empowers you to refine your customer support approach, allowing you to concentrate on providing an outstanding experience for your clients while ensuring that every interaction is optimized. Ultimately, our unique model not only enhances efficiency but also fosters customer satisfaction, creating a win-win scenario for both your business and your customers.

What is Apache Solr?

Solr is distinguished by its remarkable dependability, scalability, and ability to withstand faults, featuring capabilities like distributed indexing, replication, and load-balanced query processing, as well as automated failover, recovery, and centralized configuration management, among others. This robust search engine underpins the navigation and search functionalities for numerous major internet platforms across the globe. Advanced matching options are part of its offering, including support for phrases, wildcards, joins, and grouping, which are versatile enough to work with different data types. Known for its excellent performance at large scales, Solr integrates effortlessly with existing developer tools, thereby streamlining the application development workflow. The platform boasts a built-in administrative interface that is both user-friendly and efficient, making the management of Solr instances a simple task. For users who want to delve deeper into performance metrics, Solr offers comprehensive data insights through JMX. Built on the reliable Apache Zookeeper, it facilitates straightforward scaling operations. In addition to these capabilities, Solr comes equipped with features such as replication, distribution, rebalancing, and fault tolerance, ensuring a dependable experience right from the start. With its rich array of functionalities, Solr proves to be an indispensable tool for organizations aiming to upgrade their search capabilities and improve user experience. Its continuous enhancements and community support further solidify its position as a leading search solution.

Media

Media

Integrations Supported

Algonomy
Apache Knox
Apache Lucene
Apache Ranger
Apache Sentry
AtomicJar
FindTuner
Germain UX
Hue
JanusGraph
Kapacitor
Netdata
OpenDQ
Riak TS
Sails
SearchUnify
Sematext Cloud
ShipBob
Zulu Enterprise

Integrations Supported

Algonomy
Apache Knox
Apache Lucene
Apache Ranger
Apache Sentry
AtomicJar
FindTuner
Germain UX
Hue
JanusGraph
Kapacitor
Netdata
OpenDQ
Riak TS
Sails
SearchUnify
Sematext Cloud
ShipBob
Zulu Enterprise

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Asurion

Date Founded

1994

Company Location

United States

Company Website

www.simplr.ai/

Company Facts

Organization Name

Apache Software Foundation

Date Founded

1999

Company Location

United States

Company Website

lucene.apache.org/solr/

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Categories and Features

Enterprise Search

AI / Machine Learning
Faceted Search / Filtering
Full Text Search
Fuzzy Search
Indexing
Text Analytics
eDiscovery

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