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What is Simplr?

Navigating the right level of customer support has grown more challenging over time. Simplr presents a dynamic solution where you are billed only for the support services you actually use, avoiding the pitfalls of estimated needs. Our customer service is available 24/7 and can swiftly adapt to your requirements, effectively replicating the performance of your most skilled agents. With a flexible outsourcing model, you only pay for successful interactions, thereby removing expenses tied to downtime or inefficiency. Experience round-the-clock support that can shift in response to your demands in an instant. Our team comprises exceptional individuals who surpass the typical standards of contact center staff. By leveraging advanced technology, we capture the best qualities of your top performers to ensure that each customer inquiry is handled with the utmost care. Additionally, we benefit from the backing of Asurion, the leading provider of technology protection and support worldwide, which guarantees Simplr enjoys strong financial backing, superior data security, and extensive enterprise-level customer service capabilities. Simplr empowers you to refine your customer support approach, allowing you to concentrate on providing an outstanding experience for your clients while ensuring that every interaction is optimized. Ultimately, our unique model not only enhances efficiency but also fosters customer satisfaction, creating a win-win scenario for both your business and your customers.

What is LumApps?

LumApps serves as a cloud-driven platform designed to enhance the employee experience by facilitating communication among staff, integrating Google search capabilities within an extensive company file repository, and enabling users to collaborate through file sharing, information exchange, and commentary. The benefits of LumApps include: - Fostering connection and engagement among all employees, even those on the frontline. - Unifying the organization under a cohesive company culture. - Supporting large enterprises in aligning, engaging, and empowering their workforce. - Providing customized experiences for each employee to enhance both engagement and productivity. - Allowing for seamless communication and empowerment of employees, regardless of their location. Additionally, LumApps offers its services on an annual subscription model, which includes support through email and access to an online help desk for user assistance. This comprehensive support system ensures that all employees can make the most of the platform’s capabilities.

Media

Media

Integrations Supported

Box
Cegid Talentsoft
Comeen Play
Coveo
Espressive Barista
Google Workspace
Jira Align
Microsoft 365
Okta
Ping Identity
Salesforce
ServiceNow
ShipBob
Slack
Tableau
TemboSocial Comments
Workday Adaptive Planning
Wufoo
Zendesk
Zoom

Integrations Supported

Box
Cegid Talentsoft
Comeen Play
Coveo
Espressive Barista
Google Workspace
Jira Align
Microsoft 365
Okta
Ping Identity
Salesforce
ServiceNow
ShipBob
Slack
Tableau
TemboSocial Comments
Workday Adaptive Planning
Wufoo
Zendesk
Zoom

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Asurion

Date Founded

1994

Company Location

United States

Company Website

www.simplr.ai/

Company Facts

Organization Name

LumApps

Date Founded

2015

Company Location

France

Company Website

www.lumapps.com

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Categories and Features

Cloud Communication Platform

Audio / Video Conferencing
Call Center
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
IVR / Voice Recognition

Digital Workplace

Activity / News Feed
Calendar Management
Chat / Messaging
Content Management
Document Management
Employee Directory
File Sharing
Knowledge Management
Surveys & Feedback
Task Management

Employee Advocacy

Content Controls / Compliance
Content Library Creation
Mobile Access
Post Scheduling
Push / Email Notifications
Reporting / Analytics
Social Sharing Gamification
Tiered User Permissions

Internal Communications

App Integration
Blogs
Chat/Messaging
Email Management
Employee Directory
Event Calendar
Newsletter Management
Photo Gallery
Social Sharing
Survey Management
Telephony
Video Chat
Voice Chat

Intranet

Activity / News Feed
Blogs
Calendar Management
Content Management
Discussions / Forums
Employee Directory
Knowledge Management
Policy Management
Search
Wiki

Portal

Chat
Collaboration
Content Management
Document Management
File Sharing
Search

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