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What is Simplr?

Navigating the right level of customer support has grown more challenging over time. Simplr presents a dynamic solution where you are billed only for the support services you actually use, avoiding the pitfalls of estimated needs. Our customer service is available 24/7 and can swiftly adapt to your requirements, effectively replicating the performance of your most skilled agents. With a flexible outsourcing model, you only pay for successful interactions, thereby removing expenses tied to downtime or inefficiency. Experience round-the-clock support that can shift in response to your demands in an instant. Our team comprises exceptional individuals who surpass the typical standards of contact center staff. By leveraging advanced technology, we capture the best qualities of your top performers to ensure that each customer inquiry is handled with the utmost care. Additionally, we benefit from the backing of Asurion, the leading provider of technology protection and support worldwide, which guarantees Simplr enjoys strong financial backing, superior data security, and extensive enterprise-level customer service capabilities. Simplr empowers you to refine your customer support approach, allowing you to concentrate on providing an outstanding experience for your clients while ensuring that every interaction is optimized. Ultimately, our unique model not only enhances efficiency but also fosters customer satisfaction, creating a win-win scenario for both your business and your customers.

What is MaestroQA?

Our quality assurance software for customer service empowers managers to train their agents for exceptional customer interactions. With the rise in customer interactions, diverse communication channels, and increasing customer demands, the landscape has become more complex. A closer look shows that overseeing support teams is now more challenging than ever before. To address this, we created Maestro to help managers improve their teams' effectiveness. We invite you to read client testimonials or sign up for a trial to experience the benefits firsthand. While spreadsheets once sufficed for managing support teams, today’s environment requires a robust omnichannel quality platform to help agents meet escalating customer expectations. The intricacies brought on by fierce competition and instant communication have made support more complicated and team management more demanding. Relying solely on spreadsheets for quality management often results in outdated feedback for agents, insufficient reporting, and a lackluster coaching experience. With the right tool at their disposal, managers can offer agents real-time feedback, comprehensive performance insights, and focused coaching to drive improvement. This proactive approach not only helps in meeting customer expectations but also consistently surpasses them, ensuring a superior customer service experience. As the industry continues to evolve, staying ahead requires adapting to new tools that support these dynamic needs.

Media

Media

Integrations Supported

Aircall
Amazon Connect
Assembled
Blotout
Freshdesk
Guru
Helpshift
Indent
Intercom
Kustomer
Matia
Meltano
Pandium
Salesforce
Seismic Learning
ShipBob
Zendesk

Integrations Supported

Aircall
Amazon Connect
Assembled
Blotout
Freshdesk
Guru
Helpshift
Indent
Intercom
Kustomer
Matia
Meltano
Pandium
Salesforce
Seismic Learning
ShipBob
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$19 per user per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Asurion

Date Founded

1994

Company Location

United States

Company Website

www.simplr.ai/

Company Facts

Organization Name

MaestroQA

Date Founded

2013

Company Location

United States

Company Website

www.maestroqa.com

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

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