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What is Siperb?

Siperb merges a modern WebRTC softphone that works across a variety of platforms—including Web, Windows, macOS, Linux, Android, and iOS—with a hosted WebRTC-to-SIP proxy, allowing teams using Asterisk or FreeSWITCH to make calls from browsers and mobile devices without needing to replace their current PBX systems. This service includes impressive features such as call recording for both audio and video, options for blind and attended transfers, three-way conferencing, and media that is encrypted end-to-end for optimal security. The client’s user interface is made available as open source under the AGPL-3.0 license, whereas the hosted proxy and mobile applications are proprietary in nature. For users, there is a complimentary Personal tier, while the Business tier is priced at £2 per user each month, and the Business Pro tier at £5 per user monthly, with both paid tiers offering enhanced storage, opportunities for custom integrations, and future improvements driven by AI. Ultimately, Siperb stands out as a versatile and secure option for teams eager to upgrade their communication solutions without experiencing major interruptions in their workflows. Additionally, the combination of affordability and advanced features makes it an appealing choice for organizations of all sizes.

What is QueueMetrics?

QueueMetrics is a powerful monitoring tool designed to enhance the performance of call center agents by allowing you to effectively monitor productivity, time management, payrolls, and assess various metrics such as target achievement, conversion rates, and ACD, in addition to providing insights into outbound campaign statistics and real-time operations through customizable wallboards. This software simplifies the daily tasks of call center representatives by offering a user-friendly interface equipped with text messaging features, alarm options, and seamless integration with popular CRM platforms like Vtiger and Salesforce. With access to over 200 metrics, users can analyze and optimize their contact center performance, while also having the ability to manage call center processes in real time, complete with call control and live alerts. Each year, QueueMetrics continues to expand its collection of metrics and reports at no additional cost to users. Furthermore, the software is versatile, as it can be deployed either on-site or in the cloud, making it compatible with various PBX systems such as FreePBX, Grandstream, Issabel FusionPBX, and Yeastar S PBX, as well as other Asterisk distributions, ensuring that organizations have the flexibility they need to enhance their operations.

Media

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Media

Integrations Supported

Asterisk
Grandstream Wave
Yeastar Cloud PBX

Integrations Supported

Asterisk
Grandstream Wave
Yeastar Cloud PBX

API Availability

Has API

API Availability

Has API

Pricing Information

Free – £2/user/month
Free Version
Free Trial Offered?

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Siperb

Date Founded

2023

Company Location

United Kingdom

Company Website

www.siperb.com

Company Facts

Organization Name

Loway

Date Founded

2004

Company Location

Switzerland

Company Website

www.queuemetrics.com

Categories and Features

Softphone

Audio / Video Conferencing
Call Logging
Call Recording
Call Transfer
Caller Identification
Chat / Messaging
Contact Management
Fax Management

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

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