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What is Sitehelpdesk?
An all-encompassing help desk software platform tailored to meet the needs of any internal support team responding to employee inquiries is now available. This web-based solution, accessible through your Intranet link, empowers your workforce to seek online support, monitor requests, and access self-help tools around the clock. With a user-friendly design, you can be up and running within hours of installation. Employees can effortlessly submit support tickets directly via the Intranet link using any common web browser. Sitehelpdesk is positioned as the primary support service within our suite of products and can be downloaded directly from our website, allowing you to create your in-house support system with just a Microsoft server. For added convenience, cloud hosting options are also available. Smaller IT departments may find that sitehelpdesk meets their immediate requirements, and transitioning to sitehelpdesk-IT for advanced IT service capabilities is a straightforward process; you will only incur the price difference during the upgrade. This adaptability ensures that your support system can grow and change in alignment with your organization's evolving needs, fostering a more efficient support environment. Additionally, the software's scalability allows for easy integration of new features as your team expands.
What is SimplifyIT?
Established in 2004 by industry veterans skilled in credit union and banking technology, SimplifyIT, Inc. specializes in software development aimed at enhancing everyday operations. Our innovative web-based software is designed for optimal usability for employees while ensuring that IT teams can manage it with ease. Are you seeking a help desk solution that merges user-friendliness with the advanced functionality required for diverse projects and ongoing tasks? Envision a system that not only receives positive feedback from its users but also promotes sustained interaction after its implementation. We offer the perfect solution: help desk software developed by IT support professionals themselves. Employees favor a tool that reduces complexity and avoids cumbersome processes; their main goal is to have something that is quick and effective. By integrating an attractive design and enjoyable features, we cultivate authentic user engagement and satisfaction, ultimately leading to a more productive work environment. Our commitment to continuous improvement ensures that our software evolves with the needs of our clients.
Integrations Supported
Additional information not provided
Integrations Supported
Additional information not provided
API Availability
Has API
API Availability
Has API
Pricing Information
$800.00/one-time
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Sitehelpdesk.com
Date Founded
2000
Company Location
United Kingdom
Company Website
www.sitehelpdesk.com/helpdesk/sitehelpdesk.html
Company Facts
Organization Name
SimplifyIT
Date Founded
2004
Company Location
United States
Company Website
www.simplifyit.com
Categories and Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Categories and Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Intranet
Activity / News Feed
Blogs
Calendar Management
Content Management
Discussions / Forums
Employee Directory
Knowledge Management
Policy Management
Search
Wiki