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What is Skalin?

Skalin is the Customer Success Platform built for B2B SaaS mid-market teams that want to protect revenue and grow their accounts without a months-long implementation. Designed for Customer Success teams of 1 to 15 people, Skalin centralizes every customer signal — product usage, interactions, support, billing — into one 360° view, and uses AI to turn that data into clarity. The self-calibrating Smart Health Score flags accounts at risk of churn before renewal conversations go wrong. Skalin AI prepares meetings and answers account questions in seconds, while automated Playbooks keep your team proactive. Where enterprise platforms like Gainsight or Planhat demand three to six months and a dedicated admin, Skalin is live in under a month, setup included. Rated 4.9/5 on G2 and Capterra, it's the only French platform in its category. Transparent public pricing from €569/month.

What is Chargebee Retention?

Boost your customer lifetime value by uncovering the underlying causes of cancellations and devising a comprehensive strategy for enhancements. Prioritize customer retention by implementing an efficient cancellation process that excels in performance. Upon initiating a cancellation, customers are directed to a tailored cancellation experience powered by Chargebee Retention, where they encounter personalized content designed to persuade them to rethink their choice. They are presented with dynamic offers that are specifically crafted based on targeted criteria. Additionally, automated workflows engage customers effectively while tracking their interactions across multiple channels and tools. Insights are readily obtained through user-friendly dashboards, allowing you to adopt proactive measures to retain a larger customer base. By leveraging Chargebee Retention, you can address customer concerns before they lead to cancellations, utilizing an automated, scalable, and personalized strategy that significantly bolsters your retention initiatives. This approach not only enhances customer satisfaction but also fosters enduring loyalty, ensuring that your business thrives in the long run. Ultimately, the insights gained will empower you to make data-driven decisions that further refine your strategies for customer engagement and retention.

Media

Media

Integrations Supported

Chargebee
Salesforce
Slack
Stripe
Zapier
Gmail
HubSpot CRM
HubSpot Customer Platform
Intercom
Jira Service Management
Microsoft Outlook
Mixpanel
Pendo
Pipedrive
Segment
Sellsy
Zendesk

Integrations Supported

Chargebee
Salesforce
Slack
Stripe
Zapier
KonnectzIT
Recurly
Revaly

API Availability

Has API

API Availability

Pricing Information

569€/month
Skalin offers transparent, public pricing — a rarity in a category dominated by quote-only vendors.

The Scale plan starts at €569/month (billed annually) and includes the full platform: the AI-powered Smart Health Score, automated Playbooks, the 360° Customer View, Skalin AI, analytics, and the complete API. It comes with 5 CSM seats, unlimited read-only licenses, and onboarding included — with a dedicated CSM to get your team live in under a month, no setup fees.

Additional CSM seats and optional add-ons — such as the Client Portal, expansion pipeline, and team tracking — are available for larger or more mature CS organizations.

Skalin does not offer a free version or a free trial.

Pricing Information

$250 per month
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Skalin

Company Location

France

Company Website

www.skalin.io

Company Facts

Organization Name

Chargebee

Date Founded

2011

Company Location

United States

Company Website

www.chargebee.com/retention/

Categories and Features

Churn Prevention

Not specified

Customer Success

Account Alerts
Account Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics

Categories and Features

Churn Prevention

Not specified

Customer Retention

Not specified

Customer Success

Not specified

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