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What is Skalin?

Skalin is the Customer Success Platform built for B2B SaaS mid-market teams that want to protect revenue and grow their accounts without a months-long implementation. Designed for Customer Success teams of 1 to 15 people, Skalin centralizes every customer signal — product usage, interactions, support, billing — into one 360° view, and uses AI to turn that data into clarity. The self-calibrating Smart Health Score flags accounts at risk of churn before renewal conversations go wrong. Skalin AI prepares meetings and answers account questions in seconds, while automated Playbooks keep your team proactive. Where enterprise platforms like Gainsight or Planhat demand three to six months and a dedicated admin, Skalin is live in under a month, setup included. Rated 4.9/5 on G2 and Capterra, it's the only French platform in its category. Transparent public pricing from €569/month.

What is Churned?

Gather all customer data from different technological platforms to achieve a complete perspective on important metrics for each client, including risk factors, likelihood of churn, and user behavior patterns. By merging your information, you can create an all-encompassing view of your customers' health and the trends that are developing. Utilize the insights from Churned to implement a proactive approach to reducing churn, clearly outlining the actions needed to keep your customers engaged. Take advantage of AI-generated health scores to identify crucial elements that lead to churn and formulate the most effective responses. Receive timely alerts when a customer is at risk or when fresh opportunities arise, ensuring that you are always one step ahead. The results are presented in an easily understandable format, specifically designed for various customer segments, which allows for precise engagement strategies. It is essential to be ready to engage with customers who exhibit signs of declining health and to capitalize on growth opportunities with your most important clients. Strengthen your business growth with Churned’s automated suggestions for the next optimal product and customized communication methods for every customer. This thorough strategy not only supports customer retention efforts but also enhances potential revenue growth across your entire client base, ensuring that you are equipped for long-term success. By adopting this comprehensive approach, you can transform customer interactions into opportunities for sustained relationships and increased profitability.

Media

Media

Integrations Supported

Chargebee
Gmail
HubSpot CRM
HubSpot Customer Platform
Intercom
Mixpanel
Pipedrive
Salesforce
Segment
Stripe
Zendesk
AFAS Software
Amazon Web Services (AWS)
Copernica
Freshdesk
Jira Service Management
Pendo
Sellsy
Snowflake
Voyado

Integrations Supported

Chargebee
Gmail
HubSpot CRM
HubSpot Customer Platform
Intercom
Mixpanel
Pipedrive
Salesforce
Segment
Stripe
Zendesk
AFAS Software
Amazon Web Services (AWS)
Copernica
Freshdesk
Jira Service Management
Pendo
Sellsy
Snowflake
Voyado

API Availability

Has API

API Availability

Has API

Pricing Information

569€/month
Skalin offers transparent, public pricing — a rarity in a category dominated by quote-only vendors.

The Scale plan starts at €569/month (billed annually) and includes the full platform: the AI-powered Smart Health Score, automated Playbooks, the 360° Customer View, Skalin AI, analytics, and the complete API. It comes with 5 CSM seats, unlimited read-only licenses, and onboarding included — with a dedicated CSM to get your team live in under a month, no setup fees.

Additional CSM seats and optional add-ons — such as the Client Portal, expansion pipeline, and team tracking — are available for larger or more mature CS organizations.

Skalin does not offer a free version or a free trial.
Free Version
Free Trial Offered?

Pricing Information

€199 per month
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Skalin

Company Location

France

Company Website

www.skalin.io

Company Facts

Organization Name

Churned

Date Founded

2019

Company Location

Netherlands

Company Website

www.churned.io

Categories and Features

Customer Success

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

Categories and Features

Customer Success

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

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