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What is Skalin?

Skalin provides B2B SaaS companies with the tools they need to optimize customer onboarding, engagement, and growth through an all-encompassing 360° view that leverages AI-based Health Scores and advanced automation functionalities. By integrating fluidly with the tools you already utilize, such as your SaaS platform, CRM, and collaborative workspaces, Skalin effortlessly gathers customer data, enabling rapid assessments of customer health, tracking of product usage, monitoring of email interactions, management of support requests, review of meetings, and evaluation of revenue in a centralized location. Our intelligent algorithms continuously analyze customer data, autonomously detecting potential risks without requiring any manual effort, which transforms your approach to customer management. Departing from the outdated "if-then" logic present in prior systems, our integrated AI begins its work immediately, needing no setup time whatsoever. This allows for easy identification of customers who may require assistance, thereby minimizing the time spent in uncertainty and maximizing customer support availability. With a range of customizable templates, workflows can be tailored to your specific needs, preventing duplicated efforts among team members and ensuring that essential tasks are handled promptly and effectively. This organized methodology not only boosts operational efficiency but also greatly enhances overall customer satisfaction and retention rates, making it a vital asset for any growing business. In this way, Skalin stands out as a transformative solution for companies aiming to elevate their customer experience.

What is Planhat?

Planhat serves as an intuitive Customer Success Platform that simplifies the journey of managing customer relationships. Its elegant design and user-friendly interface empower businesses to lower churn rates, enhance upselling opportunities, boost user engagement, and ultimately increase the lifetime value of their customers. Catering to a diverse audience, from Customer Success representatives to executives, Planhat encompasses all the essential functionalities typically found in contemporary Customer Success tools. What sets it apart is not only its ease of use but also the straightforward implementation process that allows teams to start benefiting immediately. This combination of accessibility and robust features makes Planhat a standout choice for organizations aiming to elevate their customer success strategies.

Media

Media

Integrations Supported

Gmail
HubSpot CRM
HubSpot Customer Platform
Intercom
Microsoft Outlook
Pipedrive
Salesforce
Segment
Slack
Zapier
Zendesk
Aircall
InboxCRM by AppEQ
Kleene
Lantern
Mailchimp
Mailchimp Transactional Email (Mandrill)
Mixpanel
Pendo
SatisMeter

Integrations Supported

Gmail
HubSpot CRM
HubSpot Customer Platform
Intercom
Microsoft Outlook
Pipedrive
Salesforce
Segment
Slack
Zapier
Zendesk
Aircall
InboxCRM by AppEQ
Kleene
Lantern
Mailchimp
Mailchimp Transactional Email (Mandrill)
Mixpanel
Pendo
SatisMeter

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Skalin

Company Location

France

Company Website

www.skalin.io

Company Facts

Organization Name

Planhat

Date Founded

2014

Company Location

Sweden

Company Website

www.planhat.com

Categories and Features

Customer Success

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

Categories and Features

Account Planning

Account Segmentation
Account Tracker
Annual Account Plan
Communication Matrix
Competitor Stacking
Dashboard
Performance Metrics
Relationship Mapping
Trend Monitoring
White Space Analysis

Customer Data Platforms (CDP)

Behavioral Analytics
Campaign Management
Customer Profiles
Customer Segmentation
Data Integration
Data Matching
GDPR Compliance
Personalization
Predictive Modeling

Customer Success

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

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