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What is Skalin?

Skalin provides B2B SaaS companies with the tools they need to optimize customer onboarding, engagement, and growth through an all-encompassing 360° view that leverages AI-based Health Scores and advanced automation functionalities. By integrating fluidly with the tools you already utilize, such as your SaaS platform, CRM, and collaborative workspaces, Skalin effortlessly gathers customer data, enabling rapid assessments of customer health, tracking of product usage, monitoring of email interactions, management of support requests, review of meetings, and evaluation of revenue in a centralized location. Our intelligent algorithms continuously analyze customer data, autonomously detecting potential risks without requiring any manual effort, which transforms your approach to customer management. Departing from the outdated "if-then" logic present in prior systems, our integrated AI begins its work immediately, needing no setup time whatsoever. This allows for easy identification of customers who may require assistance, thereby minimizing the time spent in uncertainty and maximizing customer support availability. With a range of customizable templates, workflows can be tailored to your specific needs, preventing duplicated efforts among team members and ensuring that essential tasks are handled promptly and effectively. This organized methodology not only boosts operational efficiency but also greatly enhances overall customer satisfaction and retention rates, making it a vital asset for any growing business. In this way, Skalin stands out as a transformative solution for companies aiming to elevate their customer experience.

What is Relativity6?

Utilize Relativity6 to uncover valuable insights into customer behavior, enabling you to make well-informed predictions. It is crucial to recognize and keep your most significant customers, while also strategically applying cross-selling and upselling methods at the right times. Implementing these approaches can lead to a reduction in monthly churn rates by as much as 0.5 to 1%. Central to Relativity6 is its Knowledge Graph, a comprehensive database that contextualizes customer behavior beyond the limitations of your internal metrics. This Knowledge Graph relies on a graph database with over 1.5TB of contextual data points, effectively addressing challenges like data sparsity and inconsistent sampling. Thanks to Relativity6’s powerful and flexible infrastructure, your team can swiftly conduct experiments and extract insights without facing heavy initial costs. Patterns and insights become evident quickly as our algorithms harness GPUs to process large datasets efficiently. Unlike many players in the AI and Machine Learning industry that keep their methods under wraps with "proprietary" labels, we recognize that you have the best understanding of your business. Hence, we created Marvin as an open platform to facilitate smooth collaboration between your team and data science experts. This initiative empowers you to make data-driven decisions confidently and accurately, ensuring your strategies align with customer needs. In doing so, you not only enhance customer satisfaction but also foster long-term loyalty and engagement.

Media

Media

Integrations Supported

Chargebee
Gmail
HubSpot CRM
HubSpot Customer Platform
Intercom
Jira Service Management
Microsoft Outlook
Mixpanel
Pendo
Pipedrive
Salesforce
Segment
Sellsy
Slack
Stripe
Zapier
Zendesk

Integrations Supported

Chargebee
Gmail
HubSpot CRM
HubSpot Customer Platform
Intercom
Jira Service Management
Microsoft Outlook
Mixpanel
Pendo
Pipedrive
Salesforce
Segment
Sellsy
Slack
Stripe
Zapier
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Skalin

Company Location

France

Company Website

www.skalin.io

Company Facts

Organization Name

Relativity6

Date Founded

2016

Company Location

United States

Company Website

www.relativity6.com

Categories and Features

Customer Success

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

Categories and Features

Customer Loyalty

CRM
Corporate Memberships
Customer Activity Tracking
Discount Management
Gift Card System
Loyalty Card System
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management

Customer Success

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

Predictive Analytics

AI / Machine Learning
Benchmarking
Data Blending
Data Mining
Demand Forecasting
For Education
For Healthcare
Modeling & Simulation
Sentiment Analysis

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