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What is SkySwitch?

SkySwitch's white label solution for Business SMS and Business MMS includes all the vital functionalities required for delivering a singular business number that can manage both voice calls and text messages. This offering empowers end users to send and receive communications from multiple extensions or standard 10-digit local and long-distance numbers. They have the freedom to interact with colleagues, clients, and various departments while maintaining a professional image, even when using their personal devices. Additionally, users can easily respond to incoming messages through a mobile app, a desktop program, or email. The platform supports seamless messaging across a range of devices, including smartphones, tablets, and computers, which enhances collaboration by keeping communications organized within a single text thread. Users also have the ability to share multimedia content like images, videos, and files with ease. Many entrepreneurs understand the importance of SMS for generating leads and connecting with customers, with a significant portion already integrating it into their business strategies. Nevertheless, most SMS interactions are often managed through a business manager's personal phone, which lacks adequate integration with their overall business operations. This gap highlights a significant opportunity for companies to improve their communication efficiency and boost customer interaction through a specialized SMS solution, ultimately driving better engagement and satisfaction. By adopting this dedicated approach, businesses can enhance their overall communication strategy and foster stronger relationships with their clientele.

What is Impact Telecom?

Elevate your sales, support, and marketing approaches to align with customer demands through our innovative AI-driven solutions. In today's rapidly evolving market, having an integrated customer management system that encompasses all client interactions is vital for achieving success. Impact CRM centralizes essential information within a single interface, equipping your team to provide an exceptional customer experience. Utilizing Machine Learning, Impact CRM extracts valuable insights from each interaction, allowing for an accurate assessment of customer satisfaction levels. Additionally, it protects your brand's reputation by identifying potential challenges posed by underperforming staff and reducing compliance risks through targeted detection of problem areas. With ImpacTech, you can effectively measure customer sentiment, address compliance hurdles, and uphold your brand's integrity. Every business recognizes the importance of delivering excellent customer satisfaction, as it not only boosts profitability but also cultivates customer loyalty. Moreover, the powerful benefit of organic word-of-mouth referrals generated by happy customers should not be underestimated. By focusing on these critical aspects, organizations can prosper and develop enduring connections with their customer base, ultimately leading to sustained growth and success. In an age where customer expectations are constantly evolving, adapting to these demands is essential for long-term viability.

Media

Media

Integrations Supported

CASH+ Call Recording Software
Datagate Telecom Billing
IntegriBill

Integrations Supported

CASH+ Call Recording Software
Datagate Telecom Billing
IntegriBill

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

SkySwitch

Company Location

United States

Company Website

www.skyswitch.com

Company Facts

Organization Name

Impact Tech

Company Location

Cyprus

Company Website

www.impactechs.com

Categories and Features

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Business VoIP

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Cloud PBX

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing

SIP Trunk

Automatic Fail-over Routing
Call Data Records
Caller ID
Disaster Recovery
International Numbers
Multiple DID Options
PSTN Forwarding
Toll-Free Numbers
e911

SMS Marketing

2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

Categories and Features

Business VoIP

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

SIP Trunk

Automatic Fail-over Routing
Call Data Records
Caller ID
Disaster Recovery
International Numbers
Multiple DID Options
PSTN Forwarding
Toll-Free Numbers
e911

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