Helios Reviews & Ratings

Helios

5.0 out of 5 stars

Ratings and Reviews 0 Ratings

Total 0 out of 5 stars
ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

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Ratings and Reviews 1 Rating

Total 5 out of 5 stars
ease 5 out of 5 stars
features 5 out of 5 stars
design 5 out of 5 stars
support 5 out of 5 stars

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What is Skyline Lite?

Skyline Lite is an accessible software solution designed specifically for small and medium-sized enterprise service providers, offering a complete implementation process that can be finalized in merely a few days. This platform features a variety of modules that cover every aspect of service management, rendering it a simple yet comprehensive tool that can adapt as your business evolves. By combining workshop and field service capabilities, it enables proactive service management, enhances workforce productivity, streamlines operations, and helps pinpoint areas for potential cost savings. The mobile workforce application offers real-time updates from field staff, ensuring compliance with best practices and providing a consistent experience for every client. Additionally, the direct client portals for booking, tracking, and reporting dashboards not only lower operational costs but also act as a powerful marketing tool to attract both current and potential customers. The ability to seamlessly integrate multiple functions makes Skyline Lite an invaluable partner in your ongoing growth journey, allowing you to focus on scaling your operations effectively. Ultimately, its enduring flexibility positions it as a long-term ally in meeting the dynamic needs of your business.

What is Helios?

Helios combines remote monitoring and management with a professional services automation suite, aimed squarely at managed service providers and internal IT teams. Where it differs is the automation. An AI layer called Helio investigates alerts on the affected machine, determines a cause, drafts the remediation and holds it for approval before anything runs. Fixes are reversible and logged. Resolved alerts close their own tickets. Capabilities on every subscription tier: Monitoring across Windows, Windows Server, macOS and Linux. Patch deployment covering the operating system and third-party applications. Endpoint security reporting through Microsoft Defender. Microsoft 365 tenant health. Remote desktop and terminal access from the browser. Ticketing with SLA tracking and email intake. Client-facing portals under your own branding. Automated quarterly business reviews. Hardware lifecycle forecasting. Backup verification. Predictive capacity planning flags disks before they fill. Alert correlation collapses a site-wide outage into one incident. The service desk drafts replies to inbound mail automatically. Subscription costs are fixed by tier and unaffected by headcount. Entry pricing starts at £4 per device per month across 5 to 25 devices, with £20 the monthly minimum. Fixed tiers follow at £99 for 50 devices, £199 for 250, and £399 for an unlimited estate. White labelling is available from the £199 tier upward. A 14 day evaluation requires no payment details.

Media

Media

Integrations Supported

Integrations Supported

Anthropic
Apple iOS
Microsoft 365
Microsoft Defender for Business
Ubuntu
Windows 10
Windows 11
Windows Server

API Availability

API Availability

Pricing Information

$67.52 per month

Pricing Information

£99/month
Pricing is flat per plan, not per technician: Starter £99/mo, Growth £199/mo, Scale £399/mo. Every feature on every plan. 14-day free trial, no credit card. The agent runs on Windows, Windows Server, macOS and Linux.
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Windows
Mac
Linux

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub

Company Facts

Organization Name

Skyline Software

Company Location

United Kingdom

Company Website

www.skylinesoftware.com/skyline-lite/

Company Facts

Organization Name

Helios

Date Founded

2024

Company Location

United Kingdom

Company Website

heliosmsp.io

Categories and Features

Categories and Features

AI PSA

Not specified

MSP

Backup Management
Dashboard
Help Desk
Issue Management
Patch Management
Remote Access
Remote Systems Monitoring
Scheduling

RMM

For MSPs
IT Asset Management
Mobile Access
Network Monitoring
Patch Management
Real-time Alerts
Remediation Management

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