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What is Small Hours?

Small Hours operates as an AI-enhanced observability platform that identifies server exceptions, assesses their significance, and routes them to the proper team or individual. By leveraging Markdown or your existing runbook, you can enhance our tool's ability to troubleshoot a variety of issues effectively. Our platform ensures seamless integration with any technology stack through support for OpenTelemetry. You can also link to your current alert systems to quickly identify pressing issues. By connecting your codebases and runbooks, you provide essential context and directives that facilitate smoother operations. Your code and data are kept secure and are never stored, giving you peace of mind. The platform adeptly categorizes problems and can even create pull requests when necessary. It is finely tuned for performance and speed, particularly in enterprise environments. With our continuous automated root cause analysis, you can effectively minimize downtime and enhance operational efficiency, guaranteeing that your systems operate seamlessly at all times. Additionally, the intuitive interface allows users to navigate and utilize the platform with ease, ensuring that teams can respond rapidly to any challenges that arise.

What is Grafana Cloud?

Grafana Labs provides the leading AI-powered observability platform, built around Grafana—the most widely adopted open source technology for dashboards and visualization. Recognized as a Leader in the 2025 Gartner® Magic Quadrant™ for Observability Platforms, Grafana Labs supports more than 25 million users and thousands of organizations worldwide, from startups to Fortune 500 enterprises. Grafana Cloud is the open observability cloud, delivering full-stack visibility across modern applications, infrastructure, and digital services. Built on open source, open standards, and open ecosystems, the platform unifies metrics, logs, traces, and profiles into a scalable observability experience that helps teams detect issues earlier, resolve incidents faster, and operate more efficiently. At the core of Grafana Cloud is the open-source LGTM stack: Grafana for dashboards and visualization, Mimir for scalable metrics, Loki for logs, and Tempo for distributed tracing. Native OpenTelemetry and Prometheus support make it easy to collect telemetry from any environment, while hundreds of integrations connect existing systems and tools—allowing organizations to extend observability without vendor lock-in. Grafana Cloud also introduces powerful AI-driven observability capabilities. Grafana Assistant helps teams explore data, investigate incidents, and troubleshoot faster through an intelligent interface built for engineers. Adaptive Telemetry identifies high-value signals and aggregates the rest, helping organizations reduce telemetry costs while maintaining operational insight. With solutions spanning Kubernetes monitoring, application and infrastructure observability, frontend monitoring, database observability, incident response, synthetic monitoring, and performance testing, Grafana Cloud delivers the clarity teams need to move faster and operate with confidence.

Media

Media

Integrations Supported

GitHub
Notion
Slack

Integrations Supported

Aidbox FHIR Platform
Azure Managed Grafana
Calisti
IP Fabric
MetricFire
NetScaler
Observo AI
OpsLevel
OrbOps AI
QuestDB
Rootly
RudderStack
RunReveal
Statseeker
Truto
Wallaroo.AI
emma

API Availability

API Availability

Has API

Pricing Information

Pricing not provided
Free Version

Pricing Information

$0
Forever Free Tier: All Grafana Cloud services, up to 10k metrics, 50GB logs, traces & profiles; 14-day retention; 3 active users

Pro: from $19/month + usage

Enterprise: from $25K/year
Free Version
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Windows
Mac
On-Prem
Linux

Customer Service / Support

24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Small Hours

Company Location

United States

Company Website

www.smallhours.dev/

Company Facts

Organization Name

Grafana Labs

Date Founded

2014

Company Location

United States

Company Website

grafana.com

Categories and Features

Root Cause Analysis

Not specified

Telemetry

Not specified

Categories and Features

AI Observability

Not specified

Application Performance Monitoring (APM)

Baseline Manager
Diagnostic Tools
Full Transaction Diagnostics
Performance Control
Resource Management
Root-Cause Diagnosis
Server Performance
Trace Individual Transactions

Container Monitoring

Not specified

Dashboard

Annotations
Data Source Integrations
Functions / Calculations
Interactive
KPIs
OLAP
Private Dashboards
Public Dashboards
Scorecards
Themes
Visual Analytics
Widgets

Data Visualization

Analytics
Content Management
Dashboard Creation
Filtered Views
OLAP
Relational Display
Simulation Models
Visual Discovery

Database Monitoring

Anomaly Detection
Autodiscovery
Capacity Planning
Dashboard
Historical Trend Analysis
Multitenancy
Notifications / Alerts
Performance Monitoring
Permissions / Access Controls
Predictive Analytics
Query Analysis
Resource Optimization
Troubleshooting

Incident Management

Audit Trail
Corrective Actions (CAPA)
Disaster Recovery
IT Incident Management
Incident Reporting
Root-Cause Diagnosis
Task Management
Ticket Management

Incident Response

Not specified

IT Alerting

Alert Noise Reduction
Alert Routing
Dynamic Notifications
Enriched Incident Context
Escalation Policies
Incident History Audit
Multi-User Alerting
Multiple Alert Types
On-Call Management
Rich HTML Email Notifications

IT Infrastructure Monitoring

Alerts / Notifications
Application Monitoring
Bandwidth Monitoring
Capacity Planning
Configuration Change Management
Data Movement Monitoring
Health Monitoring
Multi-Platform Support
Performance Monitoring
Point-in-Time Visibility
Reporting / Analytics
Virtual Machine Monitoring

Log Monitoring

Not specified

Observability

Not specified

Performance Testing

Not specified

Reporting

Customizable Dashboard
Data Source Connectors
Drag & Drop
Drill Down
Email Reports
Forecasting
OLAP
Report Export
Scheduled / Automated Reports

Telemetry

Not specified

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