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What is Smart Host CRM?

Transform your guest information into a powerful resource with Smart Host CRM software! We partner with you to turn your initial visitors into loyal, high-value customers. Smart Host provides a robust solution for managing your guests with professionalism and personalized communication. By utilizing Smart Host, you can strategically analyze the data gathered from your guests. This enables you to create customized offers and run focused newsletter campaigns, enhancing your interaction with clients while increasing your overall booking figures. Furthermore, we simplify routine processes, allowing you to dedicate more time to meaningful guest interactions. This not only sounds promising, but it is genuinely effective! Don’t allow the valuable guest data in your PMS to be underutilized; instead, use it to improve your communication and provide an exceptional vacation experience. With our cutting-edge Smart Host features, you can engage your guests from the very first proposal. Boost your guest interaction and observe your business flourish as a result! In doing so, you’ll not only retain customers but also build lasting relationships that benefit your brand.

What is HostReply?

HostReply stands out as a pioneering cloud-based solution aimed at supporting short-term rental hosts and property managers by functioning as an AI co-host and a central hub for guest communications. The platform provides seamless integration with various property management systems (PMS), enabling users to manage reservations, listing details, and interactions all from a singular dashboard. Utilizing contextual information related to bookings, house rules, property specifics, and past correspondence, it generates tailored responses on PMS channels that hosts can review and dispatch with just one click, while also flagging inquiries that need personal attention. Guests have the flexibility to communicate through multiple channels such as Airbnb, Booking.com, email, and WhatsApp, and can receive responses in 32 languages, which includes translation features for ongoing dialogues. Furthermore, the Sales Agent feature allows qualified guests to extend their stays for available nights, following the pricing policies set by the host. The beta iteration of Host AI is capable of addressing questions related to bookings, check-ins, and details about guests. Moreover, the Pro plan includes functionalities for generating Nuki smart-lock codes for bookings and offers compatibility with heating systems for temperature control. In summary, HostReply emerges as a holistic tool for vacation rental managers, significantly improving their capability to oversee guest interactions and streamline related tasks alongside their PMS, thereby ultimately enhancing operational efficiency and guest satisfaction in the rental industry. This innovative platform not only simplifies processes but also fosters a better overall experience for both hosts and guests alike.

Media

Media

No images available

Integrations Supported

Integrations Supported

Guesty
Hostaway
Smoobu
WhatsApp

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

€7.90/listing/month
Starter costs €7.90 per listing per month for hosts with 1–3 listings. Pro costs €9.90 per listing per month and adds the Sales Agent for orphan-night outreach and pricing guardrails. Scale has custom pricing for property managers with 30 or more listings. A 14-day free trial is available without a credit card; subscriptions can be cancelled anytime.
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub

Company Facts

Organization Name

Smart Host

Date Founded

2016

Company Location

Germany

Company Website

www.smart-host.com/en/home

Company Facts

Organization Name

HostReply OÜ

Date Founded

2023

Company Location

Estonia

Company Website

hostreply.com

Categories and Features

Hotel CRM

Not specified

Categories and Features

Guest Messaging

Not specified

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