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What is Smart Optics?

SMART OPTICS® provides a comprehensive and scalable database tailored for overseeing multiple retail locations while effectively handling large volumes of data, making it perfect for businesses experiencing rapid growth. Its CRM tools are crafted to enhance sales and draw in new customers by implementing the GERI approach—Greet, Engage, Reward, Inform. Furthermore, SMART OPTICS® features integrated dispensing, invoicing, and insurance management capabilities, which streamline processes and reduce customer wait times. The platform’s powerful analytics and reporting tools empower businesses to uncover critical insights, allowing them to focus on key growth areas. This multifunctional database not only facilitates centralized management of several stores but also guarantees that the cloud infrastructure can scale seamlessly to accommodate the needs of expanding organizations. In addition, the emphasis on the GERI strategy within the CRM tools significantly improves customer engagement, ultimately resulting in better sales performance. As the business landscape evolves, SMART OPTICS® remains committed to innovation, continually refining its offerings to ensure they are effective and pertinent in a dynamic market environment. By doing so, it not only enhances operational efficiency but also positions its clients for sustained success.

What is SolarWinds AppOptics?

AppOptics™, developed by SolarWinds®, functions as a software-as-a-service (SaaS) tool designed for monitoring both infrastructure and applications across custom-built on-premises, hybrid, and cloud environments. By facilitating rapid detection of performance bottlenecks throughout the entire stack—from applications to the foundational infrastructure and even to the specific lines of code—AppOptics effectively minimizes mean time to recovery (MTTR). Created with user-friendliness in mind, IT professionals can easily set up and utilize the tool. Its robust features automatically pinpoint performance challenges, thereby removing uncertainty and significantly shortening the troubleshooting duration. Additionally, AppOptics enables organizations to harmonize their performance metrics and infrastructure goals with overarching business objectives, fostering a more integrated approach to operational success. Through this alignment, businesses can ensure that their technical capabilities directly support their strategic aims.

Media

Media

Integrations Supported

Amazon EC2
Amazon RDS
Amazon Route 53
Amazon Simple Notification Service (SNS)
Amazon Simple Queue Service (SQS)
CA Flowdock
Cron To Go
Datto Workplace
Docker
Drupal
LoginRadius
Martello Vantage DX
MySQL
NGINX
PagerDuty
Slack
SolarWinds Loggly
SolarWinds Observability SaaS
Split
Zoom Team Chat

Integrations Supported

Amazon EC2
Amazon RDS
Amazon Route 53
Amazon Simple Notification Service (SNS)
Amazon Simple Queue Service (SQS)
CA Flowdock
Cron To Go
Datto Workplace
Docker
Drupal
LoginRadius
Martello Vantage DX
MySQL
NGINX
PagerDuty
Slack
SolarWinds Loggly
SolarWinds Observability SaaS
Split
Zoom Team Chat

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$9.99/host/month*
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Xcess Technologies

Date Founded

2005

Company Location

India

Company Website

www.xcesstechnologies.com/index.php/products/retail-products/optical-pos-software

Company Facts

Organization Name

SolarWinds

Date Founded

1999

Company Location

United States

Company Website

www.solarwinds.com/appoptics

Categories and Features

Optometry

Appointment Management
Insurance Management
Inventory Management
Patient Records
Recall Tracking

Categories and Features

Application Performance Monitoring (APM)

Baseline Manager
Diagnostic Tools
Full Transaction Diagnostics
Performance Control
Resource Management
Root-Cause Diagnosis
Server Performance
Trace Individual Transactions

IT Alerting

Alert Noise Reduction
Alert Routing
Dynamic Notifications
Enriched Incident Context
Escalation Policies
Incident History Audit
Multi-User Alerting
Multiple Alert Types
On-Call Management
Rich HTML Email Notifications

IT Infrastructure Monitoring

Alerts / Notifications
Application Monitoring
Bandwidth Monitoring
Capacity Planning
Configuration Change Management
Data Movement Monitoring
Health Monitoring
Multi-Platform Support
Performance Monitoring
Point-in-Time Visibility
Reporting / Analytics
Virtual Machine Monitoring

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